Akua Acheampong
Alexandria,US
Summary
My name is Akua Durowaa Acheampong and I’m a Ghanaian by birth. I’ve been in the US for six years and I’m currently at NOVA community college pursuing a career in Cybersecurity. I love to dance and listening to music. I also love helping people in times of need and I’m always that person anyone could count on. I believe becoming successful starts from the individual and whatever decision you make today will either make you or break you in the future.
Overview
4
4
years of professional experience
Work History
Server
Army Navy Country Club
03.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to members needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Enhanced customer satisfaction by promptly attending to their needs.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
- Resolved member complaints promptly and professionally to maintain positive reputation.
- Explained menu items and suggested appropriate options for food allergy concerns.
Server
The Fairfax at Belvoir Woods
07.2022 - 03.2024
- Struck up a friendly conversation with guests and residents in order to establish rapport and encourage repeat business
- Guided residents in ordering process, outlined menu details, recommended suitable options for individuals with dietary restrictions.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Answered residents and quests’ questions, recommended items, and recorded order information.
- Helped residents and guests with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Host
Bob Evans
07.2021 - 02.2022
- Cleaned and coordinated the cleaning of both indoor and outdoor dining areas, including wiping tables, placing trash in receptacles, and restocking supplies
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
- Assisted servers with food delivery during peak hours to ensure timely service for all guests.
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
- Implemented table rotation system for optimal server workload distribution, resulting in improved service quality.
- Monitored dining area capacity to prevent overcrowding while maximizing available seating during peak hours.
- Maintained up-to-date knowledge of menu offerings and daily specials to accurately inform guests about their options.
Education
Post-Degree Certificate - Cybersecurity
Northern Virginia Community College
Alexandria, VAHigh School - undefined
Mount Vernon High School
Alexandria, VA01.2023
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Customer service
- Team collaboration
- Performance improvement
- Multitasking and organization
- Team member support
- Positive and professional
- Warm and friendly
- Problem-solving
- Excellent communication
Timeline
Server
Army Navy Country Club
03.2024 - Current
Server
The Fairfax at Belvoir Woods
07.2022 - 03.2024
Host
Bob Evans
07.2021 - 02.2022
High School - undefined
Mount Vernon High School
Post-Degree Certificate - Cybersecurity
Northern Virginia Community College
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