Akum M Dorvilus
Lauderhill,FL
Summary
Adept at enhancing customer satisfaction and team performance, my tenure at Best Service Auto Repair showcases a proven track record in schedule management and resolving disputes. Leveraging strong communication and time management skills, I excel in fast-paced environments, consistently meeting objectives with a focus on quality service delivery.
Overview
9
9
years of professional experience
Work History
Rideshare Driver
Uber And Lyft
09.2023 - Current
- Responded to passenger concerns and complaints politely and professionally.
- Developed strong communication skills while interacting with diverse groups of riders daily.
- Followed company guidelines and policies when interacting with passengers.
- Assisted passengers with loading and unloading luggage for enhanced customer care.
Manager
Best Service Auto Repair
12.2022 - 09.2023
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
Server Supervisor
Kabana Pizzaria
06.2015 - 05.2018
- Responded to passenger concerns and complaints politely and professionally.
- Developed strong communication skills while interacting with diverse groups of riders daily.
- Followed company guidelines and policies when interacting with passengers.
- Assisted passengers with loading and unloading luggage for enhanced customer care.
Manager
Michou Restaurant
11.2022 - 11.2022
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
Education
Course - Entrepreneurship
CURSA
Brazil, Porto Alegre07.2020
Course - Project Management
CURSA
Brazil, Porto Alegre07.2020
Course - Marketing Digital
Senac
Brazil, Porto Alegre10.2019
Course - Informatics
Collatech Info
Haiti07.2014
Skills
- Schedule Management
- Excellent navigation
- Patience and understanding
- Customer Service
- Passenger transportation
- Punctuality
- Local knowledge
- Customer Engagement
- Safe Driving
- Time Management
- Communication
Websites
Music
I like to enjoy good music and making music as well.
Languages
Portuguese
Full Professional
Spanish
Full Professional
French
Full Professional
English
Full Professional
Timeline
Rideshare Driver
Uber And Lyft
09.2023 - Current
Manager
Best Service Auto Repair
12.2022 - 09.2023
Manager
Michou Restaurant
11.2022 - 11.2022
Server Supervisor
Kabana Pizzaria
06.2015 - 05.2018
Course - Entrepreneurship
CURSA
Course - Project Management
CURSA
Course - Marketing Digital
Senac
Course - Informatics
Collatech Info