Akura Carter
New Iberia,LOUISIANA
Summary
Dynamic leader with a proven track record at Walmart for enhancing team productivity and customer satisfaction through effective problem-solving and interpersonal skills. Excelled in multitasking and time management, boosting employee morale and exceeding departmental goals. Skilled in visual merchandising and staff oversight, fostering a culture of accountability and continuous improvement.
Overview
2025
2025
years of professional experience
Work History
Retail Sales Specialist
JCPenney
- Resolved customer service issues by finding immediate solutions, increasing customer confidence, and decreasing escalations to executive office.
- Enhanced team productivity by implementing efficient workflow processes and setting clear performance expectations.
- Led employee relations through effective communication, coaching, training, and development.
- Collaborated with senior management on strategic planning efforts, aligning departmental objectives with overall company vision.
- Conducted regular performance reviews, providing constructive feedback and coaching to facilitate continuous improvement among employees.
- Established a culture of accountability within the team, resulting in higher levels of individual responsibility towards achieving organizational goals.
- Ensured compliance with industry-specific regulations by implementing appropriate policies and procedures for the team''s operations.
- Stayed calm, collected and logical during stressful moments to identify and implement optimal solutions.
- Empowered employees to take ownership of their roles by delegating tasks appropriately, resulting in heightened job satisfaction.
- Consistently met or exceeded departmental goals by effectively managing resources and establishing clear objectives for the team.
- Drove performance of staff by creating incentives and positive work atmosphere and administering recognition and rewards programs.
- Oversaw the successful completion of multiple high-priority projects, ensuring timely delivery and client satisfaction.
- Boosted employee morale through regular recognition of outstanding work and providing opportunities for professional growth.
- Developed strong relationships with cross-functional departments to support successful project execution.
- Identified and corrected deficient performance and behaviors to achieve maximum productivity.
- Mitigated potential conflicts among team members by promoting open communication and fostering a positive environment.
- Facilitated cross-training opportunities among team members, creating a more versatile and resilient workforce capable of handling unforeseen challenges.
Team Leader Manager
Walmart
New Iberia, LA
09.2020 - Current
- Resolved customer service issues by finding immediate solutions, increasing customer confidence, and decreasing escalations to executive office.
- Enhanced team productivity by implementing efficient workflow processes and setting clear performance expectations.
- Led employee relations through effective communication, coaching, training, and development.
- Collaborated with senior management on strategic planning efforts, aligning departmental objectives with overall company vision.
- Conducted regular performance reviews, providing constructive feedback and coaching to facilitate continuous improvement among employees.
- Established a culture of accountability within the team, resulting in higher levels of individual responsibility towards achieving organizational goals.
- Ensured compliance with industry-specific regulations by implementing appropriate policies and procedures for the team''s operations.
- Stayed calm, collected and logical during stressful moments to identify and implement optimal solutions.
- Empowered employees to take ownership of their roles by delegating tasks appropriately, resulting in heightened job satisfaction.
- Consistently met or exceeded departmental goals by effectively managing resources and establishing clear objectives for the team.
- Drove performance of staff by creating incentives and positive work atmosphere and administering recognition and rewards programs.
- Oversaw the successful completion of multiple high-priority projects, ensuring timely delivery and client satisfaction.
- Boosted employee morale through regular recognition of outstanding work and providing opportunities for professional growth.
- Developed strong relationships with cross-functional departments to support successful project execution.
- Identified and corrected deficient performance and behaviors to achieve maximum productivity.
- Mitigated potential conflicts among team members by promoting open communication and fostering a positive environment.
- Facilitated cross-training opportunities among team members, creating a more versatile and resilient workforce capable of handling unforeseen challenges.
Cashier
Super One
New Iberia, LA
11.2018 - 09.2020
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Merchandiser
Tjmaxx
New Iberia, LA
10.2017 - 11.2018
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Updated pricing and signage to complete product displays and educate customers.
- Inspected merchandise for quality and arranged proper display location on floor.
- Managed inventory levels with regular monitoring, ordering, and stock replenishment for optimal product availability.
- Answered customer questions regarding store merchandise, department information, and pricing.
Education
Remington College - Baton Rouge
Baton Rouge, LANew Iberia Senior High School
New Iberia, LA2011
Skills
- Multitasking efficiency
- Time Management Capabilities
- Training and mentoring
- Visual Merchandising Proficiency
- Management
- Attention to Detail Focus
- Organizational Skills Development
- Cash Handling Accuracy
- Problem-solving competence
- Returns and Exchanges Handling
- Interpersonal relationship building
- Negotiation and Persuasion
- Sales expertise
- Conflict Resolution Strategies
- Staff Oversight
- Loss Prevention
- Shrink Reduction
- Computer literacy competency
Timeline
Team Leader Manager
Walmart
09.2020 - Current
Cashier
Super One
11.2018 - 09.2020
Merchandiser
Tjmaxx
10.2017 - 11.2018
Retail Sales Specialist
JCPenney
Remington College - Baton Rouge
New Iberia Senior High School