Al Casper
Shakopee,MN
Summary
Highly motivated Parts Counter Sales Person with strong customer relationship building and product knowledge. Accurately processes transactions and assists customers in locating the correct automotive and heavy-duty parts to solution for their needs
Overview
2
2
years of professional experience
Work History
Parts Counter Specialist
NAPA Auto Parts - Genuine Parts
2026.01 - Current
- Processed sales transactions accurately using point-of-sale systems.
- Responded to customer inquiries regarding product specifications and compatibility.
- Provided product recommendations based on customer needs and vehicle requirements.
- Supported warehouse staff in organizing shipments of incoming stock, maintaining a clean work environment for efficient operations.
- Streamlined order processing for quicker turnaround times and improved customer experience.
- Built strong relationships with customers, leading to increased repeat business and positive word-of-mouth referrals.
- Enhanced product knowledge by attending regular training sessions and staying up-to-date on industry trends.
- Assisted in conducting regular inventory audits to maintain accuracy and prevent discrepancies.
- Contributed to higher sales by recommending appropriate parts and accessories based on customer needs.
- Assisted management with forecasting future inventory needs based on historical sales data.
- Provided technical support for customers seeking guidance on part installation or troubleshooting issues.
- Developed rapport with regular clients through personalized service, remembering preferences and offering tailored recommendations over time.
- Ordered parts from various distributors to fulfill demands.
- Researched vehicles and parts via physical catalogs and electronic means.
- Reached out to vendors outside usual network to find parts not available from traditional sources.
- Maintained optimal supply levels by ordering new parts from catalogs and vendor websites.
Transporter
Independent Contrator
2025.03 - 2025.12
- Operated various personal transport vehicles to ensure timely deliveries.
- Exhibited adaptability under changing conditions by adjusting routes and schedules to accommodate unforeseen circumstances, minimizing disruptions to the delivery process.
- Transported trailed vehicles in 12 state area
- Performed field repairs as needed
- Used heavy duty equipment to provide unique loading strategies to safely secure loads
Ski Lift Operator
Buck Hill
2024.11 - 2025.03
- Operated ski lift equipment to ensure safe and efficient transport of guests.
- Collaborated with team members to streamline lift operations during peak times.
- Responded quickly to emergencies, implementing safety measures as needed.
Skills
- Customer relationship building
- Goal-oriented mindset
- Strong negotiation skills
- Product knowledge expertise
Accomplishments
- Met store sales numbers every month
- Increased sales volume of heavy duty jacks and other in-house products by 20%
- Continuously seeks out product knowledge
Timeline
Parts Counter Specialist
NAPA Auto Parts - Genuine Parts
2026.01 - Current
Transporter
Independent Contrator
2025.03 - 2025.12
Ski Lift Operator
Buck Hill
2024.11 - 2025.03