Gary Kirk
Harrisonville,MO
Summary
Spirited parts department professional adept at establishing positive rapport with customers, upselling products and building loyal clientele. Accomplished at achieving highest per-day sales averages by upselling orders and suggesting additional accessories. Multitasks to provide individualized service to customers in demanding and high-volume settings. Experienced parts sales associate with over 22 years of experience in equipment parts sales . Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. Consistently saved costs while increasing profits.
Overview
31
31
years of professional experience
Work History
Parts Counter Specialist
Heritage Tractor
Adrian, Missouri
01.2014 - Current
- Maintained optimal supply levels by ordering new parts from catalogs and vendor websites.
- Met customer needs by looking up stock numbers and prices for various parts, identifying correct items and placing timely orders.
- Verified shipments against receipts and provided advice to customers about right type of parts needed for specific projects.
- Handled several calls per Day to address customer inquiries and concerns.
- Worked with many customers everyday to understand needs and provide accurate service.
- Maintained excellent attendance record, consistently arriving to work on time.
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
Parts Department Manager
Heritage Tractor
Harrisonville, MO
01.2008 - 01.2014
- Maintained optimal supply levels by ordering new parts from catalogs and vendor websites.
- Handled all customer service issues quickly to maintain high satisfaction levels.
Parts Counter Specialist
Harrisonville Tractor
Harrisonville, MO
02.1998 - 02.2008
- Maintained optimal supply levels by ordering new parts from catalogs and vendor websites.
Parts Specialist
Lawn And Leisure
Lee Summit, MO
04.1995 - 02.1998
- Issued parts to technicians to complete customers' repairs.
- Kept checkout areas stocked with eye-catching merchandise to boost per-customer revenue.
- Maintained current knowledge of manufacturers' options and parts availability to offer expert support.
- Operated fork truck to move heavy pallets and containers of parts between vehicles and storage locations.
Education
High School Diploma -
Harrisonville High School
Harrisonville, MO04.1995
Skills
- Parts ordering and management
- Marketing promotions
- Customer relationship development
- Inventory coordination
- Business Development
- Problem resolution
- Communications
- Customer service
- Process improvement
- Organization
Timeline
Parts Counter Specialist
Heritage Tractor
01.2014 - Current
Parts Department Manager
Heritage Tractor
01.2008 - 01.2014
Parts Counter Specialist
Harrisonville Tractor
02.1998 - 02.2008
Parts Specialist
Lawn And Leisure
04.1995 - 02.1998
High School Diploma -
Harrisonville High School