A.L. Katz
Asheville,NC
Summary
Reliable and upbeat Restaurant Sales Associate successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic. Consistently recognized for sales performance and excellence in customer service.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Server/Bartender
La Guinguette
01.2018 - 10.2021
- Provided exceptional customer service in a fast-paced restaurant environment
- Managed bar operations, including preparing and serving drinks
- Collaborated with team members to ensure smooth operation of the restaurant.
Bartender, Server, Banquet Staff
Biltmore Forest Country Club
05.2017 - 07.2018
- Served members and guests in a private club setting, ensuring their satisfaction
- Managed inventory and restocked supplies as needed
- Assisted with banquet setup and service for special events.
Server/Bartender
Biltmore Estate
05.2019 - 01.2020
- Delivered high-quality service to guests at a historic estate
- Handled cash transactions and maintained a clean and organized workspace
- Worked closely with kitchen staff to ensure timely delivery of food and beverages.
Hostess - Fine Dining
Nolen Kitchen, Charlotte, NC
01.2013
- Managed reservations and seating arrangements in a fine dining restaurant
- Provided guests with menus and explained specials
- Ensured that guests had a pleasant dining experience.
Start-Up Catering Business
Calabria Catering
01.2016 - 01.2017
- Played a key role in the start-up phase of a catering business, helping to establish its brand and customer base
- Assisted with menu planning, food preparation, and event setup
- Provided excellent customer service to clients, ensuring their events were successful.
Bartender
Stoney Knob Café
04.2016 - 12.2016
- Mixed and served drinks to customers in a friendly and efficient manner
- Maintained a clean and organized bar area
- Assisted with other duties as needed, such as serving food and bussing tables.
Hostess, Take-out Counter, Server
Mellow Mushroom, Atlanta, GA
01.2012 - 01.2014
- Greeted guests and managed the seating process during busy times
- Took orders and handled cash transactions at the take-out counter
- Provided attentive service to diners, ensuring they had a positive experience.
Camp Counselor
Camp Juliette Low, Cloudland, GA
01.2010 - 01.2012
- Provided guidance and supervision to campers, ensuring their safety and well-being
- Led activities and workshops in areas such as arts and crafts, outdoor skills, and team building
- Fostered a positive and inclusive environment for campers.
Education
Associate of Arts -
AB-Tech Community College
Asheville, NC04.2026
Associate of Arts -
Queens University
Charlotte, NC05.2014
High School Diploma -
Lakeside High School
Atlanta, GA05.2013
Skills
- Customer service expertise
- Detail Oriented
- Interactive communication skills
- Event Planning Assistance
- Front of House Management
- Guest Relations
- Upselling
- Effective Multitasking
- Patience and Empathy
Certification
CPR/First Aid/AED Certified, American Red Cross, Current
Timeline
Server/Bartender
Biltmore Estate
05.2019 - 01.2020
Server/Bartender
La Guinguette
01.2018 - 10.2021
Bartender, Server, Banquet Staff
Biltmore Forest Country Club
05.2017 - 07.2018
Bartender
Stoney Knob Café
04.2016 - 12.2016
Start-Up Catering Business
Calabria Catering
01.2016 - 01.2017
Hostess - Fine Dining
Nolen Kitchen, Charlotte, NC
01.2013
Hostess, Take-out Counter, Server
Mellow Mushroom, Atlanta, GA
01.2012 - 01.2014
Camp Counselor
Camp Juliette Low, Cloudland, GA
01.2010 - 01.2012
Associate of Arts -
AB-Tech Community College
Associate of Arts -
Queens University
High School Diploma -
Lakeside High School
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