Al Vivo
Hilliard,OH
Summary
Creative Business Owner with exceptional background spent working in Structured Data Wiring/ Video Conferencing Systems for 29 years. Proven leader with engaging demeanor and success working in most demanding environments. Talented in project management, training and mentoring successful teams.
Overview
26
26
years of professional experience
Work History
Owner
Cnti, LLC
05.2005 - Current
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
- Streamlined operations to improve efficiency, enabling more time to be spent on strategic planning and decision making.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Successfully navigated challenging economic conditions by making informed decisions that protected the business's financial stability.
- Managed day-to-day business operations.
- Consulted with customers to assess needs and propose optimal solutions.
- Interacted well with customers to build connections and nurture relationships.
- Trained new employees on proper protocols and customer service standards.
- Assisted in recruiting, hiring and training of team members.
Installer
Cable Solutions
03.1999 - 04.2005
- Expedited installation times with efficient scheduling and coordination of resources.
- Assisted in the development of installation guidelines based on industry standards, promoting consistency across all projects while meeting specific client requirements.
- Installed complete systems at new and renovation business construction sites/ offices.
- Developed and maintained professional relationships with customers and vendors to promote loyalty and referrals.
- Supported customer satisfaction, providing detailed instructions and demonstrations on proper system operation.
- Completed troubleshooting of malfunctions and diagnosed issues.
- Assisted with system design and layout to optimize installations and continuous performance.
- Installed security cameras, video conferencing and structured cabling systems in accordance with industry regulations.
President
Triangle Cable
09.1997 - 02.1999
- Enhanced company performance by implementing strategic plans and overseeing daily operations.
- Streamlined organizational processes by evaluating current systems and implementing improvements.
- Increased customer satisfaction through continuous improvement initiatives and excellent customer service.
- Inspired innovation by creating an environment that encouraged creative thinking and problem-solving capabilities.
- Established a culture of accountability by setting clear expectations and holding individuals responsible for results.
Education
Bachelor of Science - Zoology
The Ohio State University
Columbus, OH06.1985
Skills
- Project Management
- Team Oversight
- Strategic Planning
- Customer Relations
- Bidding Processes
- Project Estimating
- Verbal and Written Communication
- Problem Solving
- Staff Training
- Creative Thinking
- Decision Making
- Organizational Skills
- Industry Knowledge
- Customer Service
Affiliations
- Trustee for the Ohio Wildlife Center, Powell, OH
- Chair person for The Ohio Wildlife Center Master Planning Committee, Strategic Plan.
References
References available upon request.
Timeline
Owner
Cnti, LLC
05.2005 - Current
Installer
Cable Solutions
03.1999 - 04.2005
President
Triangle Cable
09.1997 - 02.1999
Bachelor of Science - Zoology
The Ohio State University