Alaa Alsalem
Plano,TX
Summary
Dedicated customer service professional with experience in front desk operations, sales, and administrative support. Skilled in handling client inquiries, scheduling, and maintaining organized records. Adept at creating positive customer experiences and ensuring smooth business operations.
Overview
4
4
years of professional experience
Work History
Front Desk Receptionist
Urgent Family Dentistry
Plano, Texas
05.2023 - Current
- Greeted and assisted patients, ensuring a welcoming and efficient front desk experience.
- Scheduled appointments, verified insurance, and processed billing inquiries.
- Maintained patient records and ensured HIPAA compliance.
- Provided outstanding customer service, resolving concerns professionally.
Sales Associate
Macy's
Garland, Texas
06.2021 - 05.2023
- Assisted customers with product selection, purchases, and returns.
- Processed transactions accurately, including cash, credit, and rewards programs.
- Maintained store organization and assisted with inventory management.
- Delivered excellent customer service, increasing sales and customer retention.
Education
Associate of Science -
Dallas College
Dallas, TX01-2025
High School Diploma -
Harmony School of Innovation
Dallas, TX05-2021
Skills
- Customer service & client communication
- Appointment scheduling & data entry
- Insurance verification & claims processing
- Cash handling & sales transactions
- Problem solving & conflict resolution
Timeline
Front Desk Receptionist
Urgent Family Dentistry
05.2023 - Current
Sales Associate
Macy's
06.2021 - 05.2023
Associate of Science -
Dallas College
High School Diploma -
Harmony School of Innovation