Summary
Overview
Work History
Education
Skills
Timeline
Generic

Alacia Wilso

Norfolk,VA

Summary

Professional with experience in customer service and operational support within retail and hospitality environments. Demonstrated ability to assist customers effectively while managing inventory audits and team scheduling. Proven skills in time management and attention to detail, contributing to efficient store operations and enhanced customer satisfaction. Engaged in regular training to stay updated on industry trends, ensuring adherence to best practices.

Reliable professional with background in customer-facing roles, excelling in highly productive environments where task efficiency is paramount. Skilled in accurate cash handling, inventory management, and customer service, ensuring smooth and efficient transaction processes. Possess strong communication skills, problem-solving abilities, and adaptability to meet diverse customer needs and enhance overall satisfaction. Committed to contributing positively to team dynamics through effective collaboration and support.

Hardworking professional offering several years of experience in retail. Solid team player with upbeat, positive attitude and commitment to providing excellent customer service. Proficient in scanning goods and collecting payments, resolving complaints and training newly hired cashiers. Friendly multitasker with in-depth knowledge of pos system operations.

Overview

15
15
years of professional experience

Work History

Cashier Team Lead

Tinee Giant
Norfolk, Virginia
06.2010 - Current
  • Assisted customers with locating items within the store when requested.
  • Supported other teams when necessary, such as stocking shelves or bagging groceries.
  • Managed scheduling, payroll, and time off requests for team members.
  • Conducted inventory audits to ensure accuracy of product levels in the register area.

Housekeeping Room Attendant

Mariott Hotel
Norfolk, VA
05.2023 - 07.2023
  • Assisted in laundry operations when needed by sorting linens and loading machines.
  • Communicated effectively with team members about daily assignments and task progress.
  • Participated in regular training sessions related to hospitality industry trends and best practices.
  • Cleaned guest rooms, including vacuuming carpets and dusting furniture.
  • Disinfected high-touch surfaces such as light switches, door handles, remote controls, telephones.

Education

High School Diploma -

Booker T Washington High School
Norfolk, VA
08-1999

Skills

  • Customer service
  • Cash handling
  • Visual merchandising
  • Time management
  • Attention to detail
  • Flexible schedule
  • Punctual and reliable

Timeline

Housekeeping Room Attendant

Mariott Hotel
05.2023 - 07.2023

Cashier Team Lead

Tinee Giant
06.2010 - Current

High School Diploma -

Booker T Washington High School
Alacia Wilso