Alaena Degenar
Oklahoma City,OK
Summary
Experienced with supervising team activities, ensuring operational efficiency and smooth shift transitions. Utilizes strong communication and organizational skills to maintain high-performing team environment. Track record of effective problem-solving and conflict resolution, ensuring consistent quality and productivity.
Overview
6
6
years of professional experience
Work History
Shift Lead
High Society
Oklahoma City, OK
01.2023 - Current
- Developed customer service skills through daily client interactions.
- Supervised daily operations to ensure efficient workflow and productivity.
- Maintained a clean work environment
- Trained and mentored team members on standard operating procedures and best practices.
- Managed inventory levels, ensuring accurate stock counts and timely reorders.
- Completed store opening and closing procedures and balanced tills.
- Helped store management meet standards of service and quality in daily operations.
Environmental Services
Express
Ada, OK
04.2022 - 12.2022
- Assisted in the development of training materials for new hires, promoting best practices within the environmental services department.
- Provided exceptional customer service to patients, visitors, and staff while performing routine duties as an Environmental Services Assistant.
- Collaborated with environmental services staff to ensure proper cleaning, disinfection, and sterilization of patient care areas and equipment.
- Maintained a sterile surgical environment to ensure safety of the patients.
Waitress
Boomerang
Ada, OK
09.2021 - 04.2022
- Delivered exceptional customer service, ensuring guest satisfaction and repeat visits.
- Managed order accuracy through attentive listening and efficient communication with kitchen staff.
- Trained new team members on menu items, service protocols, and POS system operations.
- Collaborated with team to maintain cleanliness and organization of dining area during peak hours.
- Implemented improved workflow processes that enhanced service speed during busy shifts.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Kept server areas clean and stocked to increase efficiency while working tables.
Shipping and Receiving
Express
Ada, OK
01.2022 - 04.2022
- Collaborated with team members to optimize shipping and receiving workflows, resulting in reduced processing times.
- Enhanced warehouse efficiency by implementing streamlined shipping and receiving processes.
- Reduced errors in shipping and receiving by implementing a strict quality control process.
- Communicated with shipping and receiving personnel regarding bills of lading and delivered and transported freight.
- Coordinated shipping and receiving operations while maintaining meticulous documentation for accountability purposes.
- Performed data entry to maintain accurate records of inventory levels and shipping and receiving logs for management reports.
Cashier/Customer Service
Cinemark
Ada, OK
10.2019 - 12.2021
- Processed customer transactions efficiently using point-of-sale systems.
- Managed cash register, ensuring accurate cash handling and balancing at end of shifts.
- Provided exceptional customer service, addressing inquiries and resolving concerns promptly.
- Assisted in training new staff on operational procedures and best practices.
- Monitored inventory levels, coordinating with management to ensure stock availability.
- Restocked and organized merchandise in front lanes.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Education
No Degree -
Vanoss High School
Ada, OKSkills
- Customer service focus
- Employee training
- Team motivation
- Time management
- Organizational skills
- Shift leadership
- POS system operation
- Sales and upselling
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Shift Lead
High Society
01.2023 - Current
Environmental Services
Express
04.2022 - 12.2022
Shipping and Receiving
Express
01.2022 - 04.2022
Waitress
Boomerang
09.2021 - 04.2022
Cashier/Customer Service
Cinemark
10.2019 - 12.2021
No Degree -
Vanoss High School