Alaijah Williams
Edison
Summary
Health Services Management student specializing in customer service operations and team collaboration. Skilled in managing high-volume interactions while ensuring compliance with health and safety regulations. Strong communication, organizational, and problem-solving abilities aimed at enhancing patient outcomes. Seeking internship or entry-level roles in healthcare administration, health services management, or public health.
Overview
2
2
years of professional experience
Work History
Customer Service Associate
Wawa
Norfolk
07.2024 - Current
- Responded to guest inquiries and concerns, enhancing overall customer satisfaction
- Expedited orders for meal delivery services, improving service speed and guest experience
- Prepare made-to-order food as requested by guests
- Enforce all food safety protocols and health/sanitation regulations
- Managed financial transactions, ensuring accurate purchases and balanced register
- Resupply merchandise and ensure freshness of products on the floor
Education
B.S. - Health Service Management
Norfolk State University
Norfolk, VA12-2026
Skills
- Customer service
- POS Systems
- Food safety compliance
- Data Entry
- Office software
- Video Conferencing Platforms
- Team collaboration
- Conflict Resolution
- Communication skills
Community Service
Volunteer, Children's Fest, Norfolk, VA, 10/01/24, Created and provided assorted crafts for children to engage with and enjoy, Assembled giveaway prizes and swag items as souvenirs, Collaborated with employees at The Slover Library and other volunteers to ensure event success
Skills And Qualifications
POS Systems, Microsoft Office & Digital Office Suites, Video Conferencing Platforms, Collaboration & Delegation, Conflict Resolution, Verbal & Written Communication
Accomplishments
- Honor Roll Fall 2025
Timeline
Customer Service Associate
Wawa
07.2024 - Current
B.S. - Health Service Management
Norfolk State University