Alaina Briones
Clarksville,Tennessee
Summary
Dynamic Server with diverse experience in events and high-volume restaurants, with a strong attention to detail and friendly personality. Successful at handling food and beverage services while bussing tables and fulfilling customer requests. Track record of success in events, wedding and concerts with different guest sizes, menus and presentation requirements. Takes pride in providing excellent customer service and creating memorable dining experiences for customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner.
Overview
10
10
years of professional experience
Work History
Operations Coordinator
Freeman Company
11.2023 - Current
- Oversaw logistics for multi-day events, including accommodations, transportation, and scheduling.
- Organized details of transportation, schedules for events and other meetings for corporate trips.
- Implemented protocols and procedures to effectively manage planning process.
- Facilitated smooth transitions between event segments by creating detailed schedules and providing clear communication to staff and participants.
- Managed payroll data entry and processing for 70+ employees to comply with predetermined company guidelines.
- Audited timesheets and payroll records for accuracy.
Server
Blackhorse Pub & Brewery
10.2013 - 01.2024
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Contributed to inventory management by monitoring stock levels and notifying management when supplies were low.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Banquet Server & Bartender
The Mill & Mine
01.2021 - 02.2023
- Assisted in setting up the event space, ensuring proper table arrangements and placement of utensils for seamless guest experience.
- Responded to guest inquiries and requests promptly and courteously.
- Increased overall event success by anticipating guests'' needs and promptly addressing requests or concerns.
- Delivered outstanding service even during peak hours or challenging circumstances, receiving commendations from both clients and supervisors alike.
- Helped management plan and serve bar menu exceeding customer expectations.
- Fostered an environment of teamwork among bar staff and other event personnel, ensuring smooth communication and cooperation throughout each function.
Education
Bachelor of Science - Digital Communications And Media
The University of Tennessee - Knoxville
Knoxville, TN05.2014
Skills
- Performance Improvement
- Strategic Planning
- Process Implementation
- Scheduling Management
- Project Management
- Customer Relations
- Teamwork and Collaboration
- Logistics
- Customer Service
- High-volume dining
Timeline
Operations Coordinator
Freeman Company
11.2023 - Current
Banquet Server & Bartender
The Mill & Mine
01.2021 - 02.2023
Server
Blackhorse Pub & Brewery
10.2013 - 01.2024
Bachelor of Science - Digital Communications And Media
The University of Tennessee - Knoxville
Similar Profiles
Michele SmithMichele Smith
Polishing/Sub Assembly/Laser Engraver at Freeman CompanyPolishing/Sub Assembly/Laser Engraver at Freeman Company
Tori R. BlevinsTori R. Blevins
Corporate Recruiter (Technical and Non-Technical) at Freeman CompanyCorporate Recruiter (Technical and Non-Technical) at Freeman Company
YOLANDA YVONNE DE SANTIAGOYOLANDA YVONNE DE SANTIAGO
Strategic Sourcing Manager at Freeman CompanyStrategic Sourcing Manager at Freeman Company