Alaina Combs
Red Lion,PA
Summary
Multi-talented support specialist effective at managing information, patient concerns and team member support needs with speed and efficiency. Self-directed and knowledgeable with excellent communication and critical thinking skills. Bringing several years of experience in the medical field.
Overview
3
3
years of post-secondary education
13
13
years of professional experience
Work History
Physical Therapy Support Specialist
Concentra Medical Center
York, PA
10.2013 - Current
- Supported Concentra Medical Center patients with check-in, scheduling, and visit coordination.
- Verified patient information and updated electronic medical records.
- Assisted with referrals, and authorization documents.
- Coordinated communication between patients, providers, and clinical teams.
- Maintained ENVI ordering and inventory for physical therapy department.
- Ensured compliance with company policies regarding security protocols.
- Demonstrated composure during challenging customer interactions to ensure resolution and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.
Education
CMA - Medical Assistant
York Technical Institute
York , PA 02.2011 - 10.2013
Red Lion Area Senior High School
Red Lion, PASkills
- Patient scheduling
- Referral processing
- Medical records
- TouchWorks experience
- Scanning patient documents
- Room patient rechecks
- DOT physicals
- Human performance evaluations
- Vitals
- Communication with employers
- Communication with vendors
- Communication with TPAs
- Communication with adjusters
- Train Central PA area colleagues on the referral process
- Help fellow colleagues in our center with any questions they have daily
- Legal record processing
References
References available upon request.
Timeline
Physical Therapy Support Specialist
Concentra Medical Center
10.2013 - Current
CMA - Medical Assistant
York Technical Institute
02.2011 - 10.2013
Red Lion Area Senior High School