Alaina Daff
Youngstown,OH
Summary
Dedicated professional with extensive experience in customer service and compliance within healthcare. Strong background in managing patient inquiries and maintaining accurate electronic health records, ensuring seamless communication and satisfaction.
Overview
9
9
years of professional experience
Work History
Intake Coordinator
Patriot At Home
Girard, OH
07.2022 - Current
- Coordinated patient intake processes to ensure efficient and accurate documentation.
- Managed scheduling for patient appointments, optimizing staff resources and availability.
- Collaborated with healthcare providers to streamline communication and referral processes.
- Developed training materials for new team members, enhancing onboarding efficiency.
- Implemented quality assurance measures to maintain compliance with healthcare regulations.
- Assisted in resolving patient inquiries, improving overall satisfaction and experience.
- Evaluated intake workflows, identifying areas for process improvement and efficiency gains.
- Supported data management efforts by maintaining accurate electronic health records systems.
- Provided excellent customer service to patients, family members, and healthcare providers during the intake process.
- Completed intake assessment forms and filed clients' charts.
- Collected, verified, recorded and processed client demographics, insurance payments, and referral information.
Receptionist
Poland Medical Center
Youngstown, OH
05.2017 - 07.2022
- Managed front desk operations, ensuring efficient patient check-in and appointment scheduling.
- Maintained accurate patient records using electronic health record (EHR) systems.
- Coordinated communication between medical staff and patients to enhance service delivery.
- Assisted in billing inquiries, providing clear information to patients regarding insurance and payments.
- Trained new reception staff on office protocols and EHR system usage to ensure consistency.
- Developed patient follow-up procedures to enhance continuity of care and engagement post-visit.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
Education
High School Diploma -
Cardinal Mooney High School
Youngstown, OHSkills
- Insurance verification
- Follow-up skills
- Multi-line phone systems
- Appointment scheduling
- Scheduling appointments
- Multi-line phone operations
- Multitasking and organization
- Relationship building
- Workflow optimization
- Scheduling and calendar management
Timeline
Intake Coordinator
Patriot At Home
07.2022 - Current
Receptionist
Poland Medical Center
05.2017 - 07.2022
High School Diploma -
Cardinal Mooney High School