Alaina Heinzerling
I'm a high energy worker skilled at multitasking, engaging with my guests alongside strong communication. My first job was in hospitality where I started as a host. I managed wait times and engaged with guests along with supporting my team through busy pushes. I was then able to move up to serving where I learned how to balance sections and provide great guest experiences as well as takes orders efficiently while holding strong communications with my team and kitchen. I had a brief exposure to retail where I quickly picked up on how to strengthen my upselling abilities and get customers to engage in warranty and memberships. When I returned to hospitality I began pretty quickly from where I left off. I was cross trained in multiple positions and was now in a higher volume dining experience. Learning how to turn tables faster all while maintaining guest satisfaction was something I embraced easily.
Work History
Server
10 Months- Delivered attentive table service, taking accurate orders and entering requests into POS system.
- Greeted guests promptly, presented menus, and answered questions about steak cuts and menu selections.
- Coordinated with kitchen staff to ensure timely food delivery and order accuracy.
- Suggested beverages, appetizers, and desserts to enhance guest experience and support sales.
- Resolved guest concerns professionally, maintaining service standards and positive dining experiences.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Hostess/Food Runner/Server
1 Year 2 Months- Greeted and seated guests, ensuring positive first impressions and efficient table assignments.
- Managed reservation system, optimizing seating arrangements for maximum capacity during peak hours.
- Coordinated with kitchen and waitstaff to ensure seamless service flow and guest satisfaction.
- Trained new team members on hostess procedures and customer interaction best practices.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Improved dining experience by providing prompt, attentive service to guests.
- Utilized knowledge of menu to make recommendations, enhancing customer dining experience.
Sales Associate
2 Months- Maintained store organization and ensured product displays were visually appealing.
- Collaborated with team members to achieve sales goals and improve customer service.
- Participated in training sessions to stay updated on new products and sales techniques.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Hostess
1 Year 4 Months- Supported team during high-volume periods, ensuring smooth operations.
- Monitored wait times, providing timely updates to guests.
- Answered customer questions about hours, seating, and menu information.
- Collaborated with kitchen staff to ensure accuracy of orders and special requests.
- Utilized POS system for order entry and tracking sales effectively.