Alaina Johnson
Caledonia,MI
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
5
5
years of professional experience
Work History
Server
Uccello's Hospitality Group
10.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Bartender/Server
Mertens Prime
01.2024 - 08.2024
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
Event Bartender
Grand Rapids Downtown Market
11.2023 - 12.2023
- Enhanced customer experience by providing personalized drink recommendations and engaging in friendly conversation.
- Streamlined beverage service by efficiently managing multiple orders and accurately mixing drinks according to recipes.
- Maintained a clean and organized bar area, ensuring optimal working conditions for efficient service delivery.
- Contributed to increased event satisfaction by promptly addressing guest inquiries and resolving any issues that arose.
Head Hostess
The Cheesecake Factory
03.2023 - 09.2023
- Enhanced customer satisfaction by efficiently managing reservations and accommodating special requests.
- Streamlined the seating process for increased efficiency and reduced wait times for guests.
- Trained and mentored new staff members to ensure consistent service quality and adherence to restaurant policies.
- Collaborated with management to develop strategies for improving overall guest experience and increasing repeat business.
Juice Bar Barista
Malamiah Juice Bar
06.2022 - 10.2022
- Enhanced customer satisfaction by providing efficient and friendly service at the juice bar.
- Boosted sales by creating innovative and appealing smoothie recipes tailored to customer preferences.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed strong relationships with customers, resulting in increased loyalty and repeat business.
- Managed inventory effectively to reduce waste and ensure consistent availability of fresh ingredients for juice production.
- Assisted in marketing efforts by actively promoting seasonal specials and limited-time offers to customers both in-store and via social media channels.
- Handled cash transactions accurately, maintaining responsibility for daily register reconciliations and reporting discrepancies as necessary.
Sales Associate
H&M Hennes & Mauritz
03.2022 - 06.2022
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
Education
BBA - Marketing Management And Research
Grand Rapids Community College
Grand Rapids, MI05.2026
BBA - Marketing
Michigan State University
East Lansing, MI05.2025
Skills
- Basic accounting
- Beverage Preparation
- Food Preparation
- Suggestive Selling
- Fluency in English and Spanish
- Customer service expertise
Languages
English
Native or Bilingual
Spanish
Full Professional
Timeline
Server
Uccello's Hospitality Group
10.2024 - Current
Bartender/Server
Mertens Prime
01.2024 - 08.2024
Event Bartender
Grand Rapids Downtown Market
11.2023 - 12.2023
Head Hostess
The Cheesecake Factory
03.2023 - 09.2023
Juice Bar Barista
Malamiah Juice Bar
06.2022 - 10.2022
Sales Associate
H&M Hennes & Mauritz
03.2022 - 06.2022
BBA - Marketing Management And Research
Grand Rapids Community College
BBA - Marketing
Michigan State University
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