Yvonne Weaver
Covington,KY
Summary
Dynamic professional with a proven track record in the hospitality sector, notably at BB Riverboat. Excelled in enhancing guest experiences through exceptional customer service and efficient problem resolution. Skilled in special event coordination and POS system management, demonstrating a blend of technical proficiency and interpersonal finesse. Achieved high customer satisfaction ratings, underscoring a commitment to excellence and team collaboration.
Motivated Hotel Front Desk Clerk provides outstanding customer service and administrative support. Possesses exceptional problem-solving skills and resolves customer inquiries and complaints in timely manner.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
4
4
years of professional experience
Work History
Server
BB Riverboat
08.2023 - Current
- Explained menu items and suggested appropriate options for food allergy concerns.
- Served beverages promptly with focused attention to customer needs.
- Bussed and reset tables to keep dining room and work areas clean.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Answered guest questions about event plans and food service choices.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Served appetizers, delivered entrees, and refilled beverages for banquet guests.
- Provided friendly, courteous service to create memorable moments for guests.
- Arranged linens and table settings according to seating plan and event theme.
Food and Beverage Attendant
Wonolo/Paul Brown Stadium
02.2021 - 03.2023
- Maintained stock levels of cups, lids, straws, and condiments throughout shift.
- Trained new staff members on company policies and procedures.
- Assisted with setup and breakdown of events, banquets and parties to comply with logistics.
- Maintained clean and organized restaurant to comply with hygiene and health regulations.
Front Desk
Home Towne Studios
01.2021 - 02.2022
- Collected room deposits, fees, and payments.
- Confirmed relevant guest information and payment methods to prevent fraud.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Handled wake-up calls to determine guests receive prompt and reliable wake-up services.
- Oversaw and organized calendar to schedule reservations and monitor cancellations.
- Responded to guest inquiries and resolved complaints to establish trust and increase satisfaction.
- Completed late check-ins and directed guests to rooms and facilities.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Education
Machinist/Blue Print
Gateway Community College
Covington, KYSkills
- Daily specials memorization
- Hostess support
- Table resetting
- Team member support
- Special event coordination
- Welcoming guests
- Hotel recordkeeping
- Greeting guests
- Reservations
- Basic accounting
- Hotel services and hospitality
- Customer service
- Check-in & check-out coordination
Timeline
Server
BB Riverboat
08.2023 - Current
Food and Beverage Attendant
Wonolo/Paul Brown Stadium
02.2021 - 03.2023
Front Desk
Home Towne Studios
01.2021 - 02.2022
Machinist/Blue Print
Gateway Community College
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