Alaina Kahler
Broadmoor Realty
Huntington Beach,CA
1
Language
8
years of professional experience
Personable and hardworking hospitality professional with experience in fast-paced restaurant environments. Skilled at creating genuine connections with guests, providing warm and attentive service, and using effective upselling techniques..
Work History
Server/Baristra
3 Years 6 Months- Built genuine connections with guests through warm, personalized service, enhancing their overall dining experience.
- Developed extensive wine and beverage knowledge, effectively recommending selections based on guests’ preferences to increase sales.
- Built rapport with guests and provided attentive, exceptional service while confidently recommending menu items, wines, and beverages
- Managed multiple tables during peak hours, ensuring efficient service and satisfaction for all diners.
Realtor
7 Years 8 Months- Conducted property showings, informing prospective buyers about listings to facilitate informed decision-making
- Managed transaction paperwork, ensuring compliance with real estate regulations to safeguard client interests
- Followed up on leads to nurture client relationships and close sales
- Developed strong interpersonal communication and networking skills to grow the business
Assistant Manager
9 Months- Created and repaired jewelry pieces to uphold quality standards and enhance customer satisfaction
- Delivered customer service by promptly responding to inquiries and effectively resolving issues via email
- Supported day-to-day operations to maintain business efficiency and customer service quality
Shift Lead, Supervisor
2 Years 1 Month- Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
- Led team with strong problem-solving skills to improve efficiency and streamline workflows.
- Trained teams to enhance performance and support achievement of individual performance targets.
- Maintained excellent attendance record, consistently arriving to work on time
Education
Associate of Science - Nursing
High School Diploma
Skills
Hospitality and guest experience
Exceptional customer service
Upselling skills
POS system operations
Strong communication skills
Languages
Vietnamese
Elementary
Timeline
Server/Baristra
Milligram Kitchen
03.2023 - CurrentRead More
Assistant Manager
Parlay Jewelry
01.2023 - 10.2023Read More
Shift Lead, Supervisor
Banzai Bowls
07.2020 - 08.2022Read More
Realtor
Broadmoor Realty
01.2019 - CurrentRead More
Orange Coast College
Associate of Science from Nursing
Read More
Edison High School
High School Diploma
Read More