Summary
Overview
Work History
Education
Skills
Timeline
Generic

Alaina Nicholas

Athens

Summary


Knowledgeable service worker with solid background in retail operations and customer service, consistently ensuring accurate transactions and positive customer interactions. Proven ability to manage high-volume transactions efficiently and resolve issues promptly. Demonstrated strength in cash handling and communication skills.

Overview

2
2
years of professional experience

Work History

Cashier

Buffalo Wild Wings
03.2024 - Current
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.

Assistant Manager

SUBWAY®Restaurants
04.2023 - 02.2024
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Generated repeat business through exceptional customer service.
  • Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
  • Oversaw daily operations to maintain store cleanliness and organization.

Education

BBA - Marketing, Minor in Business And Economics

Ohio University
Athens, OH
05-2028

Skills

  • Customer service
  • Customer assistance
  • Work ethic and integrity
  • POS system operations
  • Attention to detail
  • Cleaning and sanitizing
  • Team collaboration
  • Cash handling and management

Timeline

Cashier

Buffalo Wild Wings
03.2024 - Current

Assistant Manager

SUBWAY®Restaurants
04.2023 - 02.2024

BBA - Marketing, Minor in Business And Economics

Ohio University

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