Alaina Rogers
Lonoke,AR
Summary
Driven Pharmacy Technician with a proven track record at Lyon's Drug Store, enhancing workflow and customer satisfaction through expert medication dispensing and problem-solving skills. Demonstrated ability to maintain confidentiality and foster team collaboration. Achieved a significant increase in efficiency and positive customer interactions.
Overview
4
4
years of professional experience
Work History
Pharmacy Technician
Lyon's Drug Store
06.2021 - Current
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
Pharmacy Cashier
Lyon's Drug Store
08.2020 - 06.2021
- Developed strong relationships with customers through consistent professionalism and excellent interpersonal skills.
- Supported pharmacy team by answering phone calls, directing inquiries, and taking accurate messages.
- Registered customer purchases on assigned cash register, collected cash and distributed change, processing voids, returns, rain checks, refunds and exchanges.
- Increased customer satisfaction by providing friendly and efficient service during checkout process.
Education
Associate of Arts - General Studies
University of Arkansas At Little Rock
Little Rock, Arkansas05.2024
High School Diploma -
Lonoke High School
Lonoke, Arkansas05.2021
Skills
Problem-solving skills
Team Collaboration
Confidentiality and HIPAA
Workflow Optimization
Timeline
Pharmacy Technician
Lyon's Drug Store
06.2021 - Current
Pharmacy Cashier
Lyon's Drug Store
08.2020 - 06.2021
Associate of Arts - General Studies
University of Arkansas At Little Rock
High School Diploma -
Lonoke High School