Alaina Smith
Saint Joseph,MO
Summary
Proactive and detail-oriented professional with experience in the restaurant industry. Skilled in training new team members and optimizing guest engagement. Committed to improving service quality and driving customer satisfaction.
Offering strong interpersonal and organizational skills, ready to learn and thrive in a dynamic environment. Bringing a solid understanding of service standards. Ready to use and develop problem-solving and analytical skills.
Overview
3
3
years of professional experience
Work History
Server
Olive Garden
Saint Joseph
09.2023 - Current
- Delivered exceptional customer service by promptly addressing guest inquiries and concerns.
- Facilitated efficient dining experiences through accurate order taking and timely food delivery.
- Collaborated with kitchen staff to ensure adherence to quality standards and menu specifications.
- Trained new servers on restaurant protocols, enhancing team performance and service consistency.
- Maintained the cleanliness and organization of the dining area, contributing to a welcoming atmosphere for guests.
- Monitored table turnover rates to optimize seating arrangements during peak hours.
- Implemented upselling techniques, increasing overall guest satisfaction and enhancing revenue opportunities.
Restaurant Hostess
Blue Moose
Topeka, KS
03.2023 - 08.2023
- Greeted and seated guests promptly, enhancing overall dining experience.
- Managed reservation system, optimizing table turnover and guest flow.
- Implemented seating strategies during peak hours, improving efficiency.
Education
Bachelor of Science - Pre-Law
Missouri Western State University
Saint Joseph, MO12-2027
High School Diploma -
Silver Lake Jr Sr Highschool
Silver Lake, KS05-2023
Skills
- Strong work ethic
- Customer service
- Safe food handling
- Sales techniques
- Cash handling
- Guest engagement
- Positive attitude
- Reading comprehension
- Research
Timeline
Server
Olive Garden
09.2023 - Current
Restaurant Hostess
Blue Moose
03.2023 - 08.2023
Bachelor of Science - Pre-Law
Missouri Western State University
High School Diploma -
Silver Lake Jr Sr Highschool