Alaisha Marmol-Oramas
Summary
Dependable server successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.
Overview
2
2
years of professional experience
Work History
Server
P.J. Whelihan's
2023.07 - Current
- Serving food and beverages in a fast-paced environment while ensuring guests satisfaction
- Perform side work in a quick and timely manner.
- Cultivated warm relationships with regular customers.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Server
Buffalo Wild Wings
2022.09 - 2023.07
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
Dietary Aide
Harrison House Senior Living
2021.10 - 2022.09
- Served meals to residents in accordance with established schedules and dietary procedures.
- Kept all kitchen areas clean, tidy and free of hazards.
- Distributed food during busy peak periods to drive customer satisfaction.
- Reported and documented resident changes in consumption or behaviors.
Education
Bachelor of Arts - Criminology
Millersville University
Millersville, PA06.2025
Associates - Administration of Justice
Delaware County Community College
Media, PA05.2023
High School Diploma -
Coatesville Area Senior High School
Coatesville, PA06.2021
Skills
- Order Accuracy and Delivery
- Communications Protocols
- Cool Under Pressure
- Corrective Actions
- Workflow Coordination
- Natural Leadership
- Conflict and Complaint Resolution
- Warm and Friendly
Languages
Spanish
Native or Bilingual
Timeline
Server
P.J. Whelihan's
2023.07 - Current
Server
Buffalo Wild Wings
2022.09 - 2023.07
Dietary Aide
Harrison House Senior Living
2021.10 - 2022.09
Bachelor of Arts - Criminology
Millersville University
Associates - Administration of Justice
Delaware County Community College
High School Diploma -
Coatesville Area Senior High School
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