Alan Aguilera
Troy,NY
Summary
Detail-oriented professional with strong problem resolution and bilingual communication skills. Experienced in enhancing customer experiences and managing effective project timelines.
Overview
5
5
years of professional experience
Work History
Customer Service Associate
Hobby Lobby
Troy, NY
05.2025 - 01.2026
- Assisted customers with product inquiries and ensured exceptional service quality.
- Managed cash register operations, accurately processing transactions and handling returns.
- Maintained organized merchandise displays to enhance customer shopping experience.
- Collaborated with team members to optimize inventory management and stock replenishment.
Graphic Design Intern
Sidekick Creative
Glens Falls, NY
06.2025 - 08.2025
- Designed visual assets for marketing campaigns, enhancing brand identity and engagement.
- Collaborated with senior designers to develop creative concepts for client projects.
- Utilized Adobe Creative Suite to produce graphics, layouts, and promotional materials efficiently.
- Assisted in managing project timelines, ensuring timely delivery of design solutions.
Arcade Attendant
Venu+
Troy, NY
04.2024 - 04.2025
- Operated arcade machines, ensuring optimal functionality and customer satisfaction.
- Assisted guests with game instructions and troubleshooting technical issues.
- Monitored gaming areas for cleanliness and safety compliance.
- Managed inventory of tokens, tickets, and prizes to maintain operational flow.
Fabrication Workshop Supervisor
Rensselaer Polytechnic Institute
Troy, NY
09.2021 - 05.2023
- Supervised daily operations of workshop, ensuring adherence to safety protocols and efficient workflow.
- Trained new staff on equipment usage, fostering a culture of safety and skill development.
- Coordinated maintenance schedules for tools and machinery, enhancing operational reliability.
- Monitored inventory levels of materials, facilitating timely reordering to prevent project delays.
Front End Associate
Ross Dress for Less
Waukegan, IL
04.2021 - 08.2021
- Assisted customers with product inquiries and selections to enhance shopping experience.
- Operated point-of-sale system efficiently, ensuring accurate transactions and timely service.
- Maintained organized merchandise displays to optimize store layout and improve customer accessibility.
- Collaborated with team members to restock shelves promptly during peak hours, enhancing inventory management.
Education
Bachelor of Science - Communications, Media And Design
Rensselaer Polytechnic Institute
Troy12-2026
Skills
- Customer service
- Customer support
- Problem resolution
- Team collaboration
- Stock replenishment
- POS system operation
- Refunds and exchanges
- Project management
- MS office proficiency
- Order fulfillment
- Translation and interpretation services
- Adobe creative suite
- Deadline management
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Graphic Design Intern
Sidekick Creative
06.2025 - 08.2025
Customer Service Associate
Hobby Lobby
05.2025 - 01.2026
Arcade Attendant
Venu+
04.2024 - 04.2025
Fabrication Workshop Supervisor
Rensselaer Polytechnic Institute
09.2021 - 05.2023
Front End Associate
Ross Dress for Less
04.2021 - 08.2021
Bachelor of Science - Communications, Media And Design
Rensselaer Polytechnic Institute