Alan Araujo
Miami,FL
Summary
Proven to excel in fast-paced environments, I leveraged my strong work ethic and exceptional customer service skills at Cantina Catrina to enhance guest satisfaction significantly. My adeptness at multitasking and a professional demeanor led to improved service quality and efficiency. Skilled in POS systems and teamwork, I consistently prioritized cleanliness and customer needs, achieving notable positive feedback.
Overview
4
4
years of professional experience
Work History
Server
Cantina Catrina
01.2022 - 11.2022
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Trugreen
Lawn Specialist
02.2021 - 12.2021
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Cashier
Diced
01.2019 - 10.2019
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
GED - GED
Miami Dade College
Miami, FL09.2021
Skills
- Strong Work Ethic
- Exceptional customer service
- Professional Appearance
- Cleanliness standards
Languages
Portuguese
Native or Bilingual
English
Native or Bilingual
Spanish
Professional Working
Timeline
Server
Cantina Catrina
01.2022 - 11.2022
Trugreen
Lawn Specialist
02.2021 - 12.2021
Cashier
Diced
01.2019 - 10.2019
GED - GED
Miami Dade College
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