Alan B. Carrier

• Administered FMLA and non-FMLA leave of absences, updating status in HRIS to ensure accurate tracking and compliance
• Ensured accurate tracking of PTO and pay adjustments in HRIS
• New hire orientation and onboarding
• Reviewing and Submitting company payroll
• Submitted quarterly reports to Bureau of Labor Statistics for multiple worksite reporting, ensuring timely compliance with regulatory requirements
• Ensure all offices Labor law boards are current and displayed properly
• Submit quarterly report to Bureau of labor statistics for multiple worksite reporting
• Pulling monthly reports from HRIS for certifications, licensing, background checks, and auto insurance expirations and follow up as needed
• Assist with annual open enrollment for employees
• Supported and educated employees on various issues and concerns, including benefits, enhancing employee understanding and engagement
• Maintain employee records in electronic document management system
• Adding/updating employee direct deposit and tax information to HRIS
• Process termination and final pay information

• Exceeded performance metrics in MBR, D;O, customer satisfaction, and had one of the lowest customer service delays percentages in the company.
• Lead a successful transition from DGS to United Ground Express.
• Recruiting and developing leadership staff
• Managed vendor relationships and fostered a sense of partnership.
• Worked with the union labor force and negotiated contracts.
• Balanced the budget effectively.
• Experience in working with union labor force and their contracts.
• Completed assignments to enhance station performance and facilitate transitions.
• Collaborated with recruiting team to ensure optimal staffing levels at the station.
• Executed payroll processing tasks to ensure timely and accurate payment to staff. with ADP workforce now.
• Cultivated strong working relationships with the local airport authority, TSA, and FAA.
• Addressed customer issues and complaints.
• Verified that all ground equipment and facilities were safe and reliable.

• Lead a successful transition from Envoy to DGS for the United Express product.
• Guided leadership staff through training programs to enhance their skills and effectiveness.
• Exceeded SLA metrics consistently over six months, ensuring service reliability.
• Developed and mentored new managers to enhance station performance.

• Developed safety programs that enhanced safety culture at Dayton location.
• Enhanced customer satisfaction ratings, achieving results that exceeded expectations.
• Improved UAX MBR and have exceeded goals the last 7 months.

• Scheduled pilots and flight attendants to optimize operational performance.
• Interpreted and implemented labor contracts to ensure compliance and support workforce management.
• Maintained federal compliance with 14 CFR regulations to uphold safety and operational standards.
• Provided support to customers in a fast-paced call center.

• Developed and implemented programs enhancing customer satisfaction while managing on-site customer service representatives.
• Ensured consistent supply levels for smooth operational efficiency.
• Managed productivity metrics to drive team success and accountability.
• Provided a high level of product and leadership support to representatives and clients.
• Delivered comprehensive monthly departmental reports and updates to management, highlighting key performance insights.
• Routinely prepared and evaluated weekly reports to identify problems and areas for improvement.
• Prepared and evaluated weekly reports to identify operational challenges and suggest actionable improvements.
• Effectively communicated with team members to maintain clearly defined expectations.
• Managed payroll processing through Kronos to ensure timely payments.
• Organized and updated employee files to ensure compliance and accessibility.

GPA: 3.0