Alan Cook
Jacksonville ,Fl
Summary
Accomplished Manager with a diverse background in the United States Marine Corps, demonstrating exceptional team leadership and strategic planning skills. Excelled in improving customer satisfaction and staff efficiency, leveraging expertise in CRM and Microsoft Office Suite. Proven track record in resolving complex problems and enhancing operational effectiveness, with a commitment to excellence in customer service and team management.
Overview
8
8
years of professional experience
Work History
Manager
United States Marine Corps
05.2018 - 05.2020
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Accomplished multiple tasks within established timeframes.
Physical Trainer
United States Marine Corps
05.2018 - 05.2020
- Continuously evaluated and adjusted clients'' programs, ensuring ongoing progress and adaptation to changing needs or goals.
- Delivered fun and motivating group fitness classes designed to improve overall health and fitness levels.
- Increased client motivation and commitment to their fitness goals through consistent support and encouragement.
- Implemented innovative training methods, keeping workouts fresh and challenging for clients of all skill levels.
- Assisted individuals in setting achievable fitness goals, monitoring progress for success.
- Educated clients on proper nutrition habits, assisting them in making healthier choices that supported their fitness goals.
- Provided emergency first aid and CPR as needed.
Legal Assistant
United States Marine Corps
01.2016 - 05.2018
- Managed accounts and client records of clients, observing confidentiality, and extreme discretion.
- Responded to client inquiries, providing accurate legal advice and offering assistance.
- Increased client satisfaction by efficiently managing case files and promptly addressing inquiries.
- Contacted clients to schedule appointments and discuss progress of cases.
Administrative Supervisor
United States Marine Corps
08.2013 - 05.2018
- Resolved conflicts between team members by addressing concerns and facilitating open communication channels.
- Trained new employees on company policies, procedures, software applications.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Monitored and evaluated personnel performance to complete annual reviews, recommend advancement, or address productivity concerns.
Administrative Specialist
United States Marine Corps
07.2012 - 08.2013
- Managed filing system, entered data and completed other clerical tasks.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Resolved customer concerns efficiently to promote satisfaction and loyalty.
- Managed schedules, appointments, and travel arrangements for executives, ensuring seamless coordination of events.
- Maintained a professional work environment by establishing clear office policies and procedures.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Organized and detail-oriented with a strong work ethic.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Education
Bachelor - Criminal Justice
American Military University
Charleston, WV10.2024
Skills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Staff Management
- Proficient in Word, Excel, and PowerPoint
- Strategic Planning
- Customer Relationship Management (CRM)
- Cross-Functional Teamwork
- Performance Management
- Customer Service
Timeline
Manager
United States Marine Corps
05.2018 - 05.2020
Physical Trainer
United States Marine Corps
05.2018 - 05.2020
Legal Assistant
United States Marine Corps
01.2016 - 05.2018
Administrative Supervisor
United States Marine Corps
08.2013 - 05.2018
Administrative Specialist
United States Marine Corps
07.2012 - 08.2013
Bachelor - Criminal Justice
American Military University