Alan Donayri Jr.
Summary
Service industry novice, consistently maintaining high standards and results-driven approach. Known for reliability and effective teamwork, adapting seamlessly to dynamic restaurant environments. Proficient in maintaining cleanliness, assisting waitstaff, and enhancing customer dining experiences.
Overview
6
6
years of professional experience
Work History
Server Assistant
Hyatt Regency Denver at Colorado Convention Center
04.2024 - 09.2024
- Greeted customers warmly to provide exceptional customer service.
- Bussed tables between courses and load and unloaded trays to expedite tasks.
- Utilized strong multitasking abilities to manage multiple responsibilities effectively, ensuring a smooth flow of service during peak meal times.
- Maintained a clean and organized dining area by routinely sweeping floors, wiping surfaces, and removing trash.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Assisted servers in meeting customers'' needs by refilling drinks, providing condiments, and addressing any concerns.
- Maintained clean, safe and organized work environment to safeguard servers and patrons.
- Assisted with dining room set up prior to and after service period.
Stewarding
Grand Hyatt Kauai
08.2023 - 03.2024
- Assisted in the recruitment, training, and evaluation of new stewarding team members.
- Managed inventory for all stewarding supplies, reducing waste and saving on costs.
- Championed continuous improvement efforts within the stewarding department, consistently seeking opportunities to enhance service quality and operational efficiency.
- Improved overall cleanliness and organization of the kitchen by implementing efficient stewarding processes and procedures.
- Conducted thorough cleaning and maintenance of stewarding equipment, ensuring longevity and reliability.
- Contributed to a positive workplace culture by fostering an environment of open communication, mutual respect, and camaraderie among the stewarding team members.
- Conducted regular performance reviews of stewarding team members, identifying areas of improvement and opportunities for growth within the organization.
Food Court Cashier
Costco
05.2022 - 12.2022
- Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
- Contributed to team success by cross-training in other roles such as food preparation and cleaning duties.
- Efficiently managed long lines of customers, maintaining a positive attitude under pressure.
- Streamlined food court operations by maintaining a clean and organized work area.
- Demonstrated versatility by assisting colleagues in various roles within the food court environment as needed.
- Collaborated with team members to optimize workflow and ensure smooth food court operations during peak hours.
- Conducted end-of-day closing procedures, including thorough cleaning of workstations and secure storage of cash deposits.
- Operated and sanitized kitchen and food preparation equipment.
Front of House
Monico's
11.2020 - 07.2021
- Busser, Host, and Drink runner
- Greeted guests, sat at tables and brought orders to assist front of house staff.
- Collaborated with fellow front of house members to create a cohesive atmosphere that fostered teamwork and excellence in service delivery.
- Maintained cleanliness standards throughout the front of house areas, ensuring a welcoming atmosphere for guests.
- Ensured compliance with health and safety regulations by regularly inspecting the front of house area for potential hazards.
- Ensured compliance with local health codes and safety regulations in all front of house areas.
- Enhanced customer satisfaction by efficiently managing front of house operations and maintaining a welcoming atmosphere.
Cashier
Wailua Shave Ice
01.2019 - 09.2019
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Welcomed customers and helped determine their needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Promoted store promotions and incentive programs to increase overall sales revenue.
Education
High School Diploma -
Kapaa High School
Kapaa, HI05.2021
Skills
- Teamwork and collaboration
- Attention to detail
- Willing to learn
- Customer service
- Guest service
- Positive guest interactions
- Cleaning and sanitizing
- Ordering procedures
- Banquet coordination
- Cash handling
- Service prioritization
- Safe food handling
Projects
Breast Cancer Fundraiser - Voluntary march for the breast cancer parade to raise awareness and funds
Community Service - Kapaa Public Library, Assisted in stocking and labeling for sales .
References
- Brydan Rapozo
Former Supervisor, Costco Wholesales
4300 Nuhou St, Lihue, HI, 96766
808-212-6586
- Heather Espinoza
Former FCT Manager, Costco Wholesales
4300 Nuhou St, Lihue, HI, 96766
808-241-4000
- Colleen Steppe
Stewarding Manager
1571 Poipu Road, Poipu, HI, 96756
808-378-8980
Timeline
Server Assistant
Hyatt Regency Denver at Colorado Convention Center
04.2024 - 09.2024
Stewarding
Grand Hyatt Kauai
08.2023 - 03.2024
Food Court Cashier
Costco
05.2022 - 12.2022
Front of House
Monico's
11.2020 - 07.2021
Cashier
Wailua Shave Ice
01.2019 - 09.2019
High School Diploma -
Kapaa High School
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