Lara Palese
Aurora,CO
Summary
Dynamic, passionate and versatile Managing Director with proven abilities across all levels of organizational management. Talented in developing partnerships, overseeing personnel and developing tactical plans to meet strategic goals. Proven leader with significant background in Hospitality Management.
Overview
15
15
years of professional experience
Work History
Director of Operations
Denver Union Station and The Crawford Hotel
06.2020 - 05.2024
- Oversee and manage the hotel operation inside Denver Union Station and oversee all departments
- Work with ownership teams on budgets, events and renovations
- Assist in managing the public realm of Denver Union Station to make it a safe and fun destination for visitors and locals in the downtown area.
Front Office Manager
The Crawford Hotel
04.2018 - 06.2020
- Oversaw and managed all Front office positions in a 100 room, independent, luxury hotel inside Denver Union Station
- Worked closely with other departments and department heads to ensure a seamless guest experience
- Assisted in closing and re-opening of the hotel during the COVID-19 pandemic, including furloughing and re-hiring staff.
Front Office Manager
Hilton Denver Inverness
04.2016 - 03.2018
- Managed Front desk agents, PBX operators and the reservations department for a 300 room, conference, hotel
- Assisted in the transition of the hotel from an independent property to a branded Hilton property.
Event Services Assistant
Hyatt Regency Denver at Colorado Convention Center
07.2015 - 02.2016
- Performed all office assistant duties to a large and busy event services office that was in charge of many events on a daily basis
- Filed all paperwork and BEO's, answered all Event Services calls promptly and efficiently, helped with aspects of scheduling and did all the payroll for 2 different event services departments.
Assistant Front Office Manager
Omni Interlocken Resort
06.2014 - 07.2015
- Maintain a professional work environment while overseeing Front Desk Agents, Concierge, PBX Operator, Loyalty Ambassador, Night Auditors, Room's Coordinators and Guest Services departments
- Implemented new training procedures for new and existing associates; help conducted monthly meetings with all staff; coordinate with multiple departments to manage group arrivals/departures; help implement new promotional rates and billing procedures; In charge of scheduling all associates to follow a budgeted labor productivity and am in charge of ordering monthly supplies and uniforms while keeping expense costs low.
Front Desk Supervisor
Beaver Run Resort
08.2012 - 06.2014
- Perform front desk duties of checking people in and out, act as PBX phone operator when needed and dealt with guest complaints
- Tasked with training new employees on all front desk functions and standards and helped with the hiring process of potential new employees.
College Internship Program
Walt Disney Company
01.2009 - 05.2009
- Worked a front office position at a large Disney conference resort while attending Disney training classes
- Held various positions working with the public in the hospitality industry throughout high school and college.
Education
B.S. in Management -
Northern Arizona University
Flagstaff, AZ12.2011
Additional Information - Summary
Strong communication skills, both written and verbal. Detail oriented. Ability to prioritize and manage multiple assignments. Strong computer skills with the ability to learn new systems quickly. Ability to locate and resolve a problem in an effective manner. Knowledgeable in a variety of software including Microsoft Suite, adobe, Photoshop, etc.
Timeline
Director of Operations
Denver Union Station and The Crawford Hotel
06.2020 - 05.2024
Front Office Manager
The Crawford Hotel
04.2018 - 06.2020
Front Office Manager
Hilton Denver Inverness
04.2016 - 03.2018
Event Services Assistant
Hyatt Regency Denver at Colorado Convention Center
07.2015 - 02.2016
Assistant Front Office Manager
Omni Interlocken Resort
06.2014 - 07.2015
Front Desk Supervisor
Beaver Run Resort
08.2012 - 06.2014
College Internship Program
Walt Disney Company
01.2009 - 05.2009
B.S. in Management -
Northern Arizona University
Similar Profiles
Katherin Flores ParejaKatherin Flores Pareja
Hotel Leadership Trainee - Food and Beverage at Saint Louis Union Station Hotel Curio by HiltonHotel Leadership Trainee - Food and Beverage at Saint Louis Union Station Hotel Curio by Hilton
Darynell ThomasDarynell Thomas
Bell Attendant at Union Station HotelBell Attendant at Union Station Hotel
Trevor JohnstonTrevor Johnston
Sales & Events Manager at Union Station HotelSales & Events Manager at Union Station Hotel