ALAN DUNN
Senior Account Manager
Sparks,NV
Summary
Accomplished Senior Account Executive with demonstrated track record of success in sales, customer relations and prospecting. Ambitious and dedicated sales leader with 15+ years in Sales and Account management.
Overview
9
9
years of professional experience
Work History
Senior Account Executive
Renaissance Reno Downtown Hotel
Reno, NV
09.2017 - 01.2021
- Elevated account management by predicting potential competitive threats and outlining proactive solutions.
- Trained and coached team of two sales professionals focused on servicing legacy accounts
- Contributed to annual revenue of $650,000 by selling meeting/event space and sleeping rooms for new and developing accounts.
- Networked at trade shows, conventions and online events and prospected for new customers with diverse strategies.
Regional Sales Manager
Grand Sierra Resort and Casino
Reno, NV
09.2015 - 09.2017
- Worked a multi-state territory covering the entire West Coast and Arizona to continually surpassed aggressive monthly and quarterly goals.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
- Drove team revenue totals by bringing in over $1.5 million in sales per year
- Collaborated with clients to maintain relationships and provide customers with thorough support and guidance.
CRM Executive
Fairmont Hotels
Scottsdale, AZ
08.2010 - 02.2014
- Developed and implemented new strategies and policies in collaboration with executive partners to establish and achieve long-term business objectives, providing company with strong and sustainable organizational leadership.
- Fostered new business through participation in trade shows and initiating communications with prospective clients via phone and email .
- Coordinated catering services and planned menus to compliment event theme and selected musical or guest speaker entertainment.
- Supported senior leadership by developing status reports on activities related to planning, scheduling, cancellation, inquiries, resourcing, risk mitigation and proposal development for various events.
Education
Bachelor of Arts - Organizational Communication
California State University Stanislaus
Skills
Sales target monitoring
undefinedTimeline
Senior Account Executive
Renaissance Reno Downtown Hotel
09.2017 - 01.2021
Regional Sales Manager
Grand Sierra Resort and Casino
09.2015 - 09.2017
CRM Executive
Fairmont Hotels
08.2010 - 02.2014
Bachelor of Arts - Organizational Communication
California State University Stanislaus
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