Alan Erickson
Orland Park,IL
Summary
Proven Insurance Agent at Farmers Insurance, excelling in customer service and client retention. Demonstrated expertise in policy management and sales, enhancing client satisfaction through personalized insurance solutions. Ethical and professional, adept at fostering trust and loyalty. Skilled in conducting comprehensive policy reviews, significantly improving coverage adequacy for clients.
Overview
34
34
years of professional experience
Work History
Insurance Agent
Farmers Insurance
08.1990 - Current
- Built strong relationships with clients through consistent communication and excellent customer service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Educated clients on insurance policies and procedures.
- Maintained high standards of customer service by building relationships with clients.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Increased client satisfaction by providing personalized insurance solutions tailored to individual needs.
- Educated clients on the importance of adequate insurance coverage, fostering trust and loyalty among the existing client base.
- Met with customers to provide information about available products and policies.
- Conducted thorough policy reviews with existing clients, identifying gaps in coverage and offering additional protection options when necessary.
Education
Bachelor of Science - Marketing
University of Illinois At Chicago
Chicago, IL12-1984
Skills
- Customer service
- Licensed insurance agent
- Professionalism and ethics
- Quotes and sales
- Customer follow-up
- Client retention
Accomplishments
Senior Claims Adjuster for State Farm Insurance. 1985-1990. Investigated and settled Bodily Injury claims with 3rd party individuals and attorneys.
Timeline
Insurance Agent
Farmers Insurance
08.1990 - Current
Bachelor of Science - Marketing
University of Illinois At Chicago
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