Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Alan Hagermaker

Ooltewah,TN

Summary

Dynamic Retail Area Manager with a proven track record at Verizon Wireless, excelling in staff management and operations. Successfully led teams to exceed sales targets while fostering a culture of continuous improvement. Skilled in performance management and relationship building, driving profitability through effective training, development initiatives and accountability of myself as well as my team.

Overview

41
41
years of professional experience

Work History

Retail Small Business Area Manager

Verizon Wireless
09.2005 - 09.2024
  • Led a team to achieve company goals and exceed targets consistently, fostering a positive work environment.
  • Managed daily operations for optimal performance, ensuring timely completion of tasks and projects.
  • Conducted regular performance evaluations to identify areas for improvement and develop action plans for growth.
  • Conducted training sessions to educate employees on best practices and procedures to increase profitability.

Retail District Manager

Circuit City Stores
09.1983 - 07.2005
  • Assisted in opening new retail locations within the district; overseeing all aspects from hiring staff members to setting up merchandising displays.
  • Collaborated with store managers to set sales goals and identify areas of opportunity for growth.
  • Addressed employee performance issues proactively through coaching and constructive feedback sessions.
  • Handled any escalated customer complaints or issues that required the attention of higher management.
  • Established a culture of continuous improvement, encouraging innovation and growth within the district.

Education

High School Diploma -

Hixson High
Chattanooga
05-1977

Skills

  • Staff management
  • Operations management
  • Relationship building and management
  • Team development
  • Goals and performance
  • Performance management
  • Controlling costs
  • Customer relationship management

Accomplishments

  • Resolved product issue through consumer testing.
  • Achieved performance results by introducing "Never Let It Be Your Fault: 40 years of helping other reach their full potential by catching them doing things right and giving praise.
  • Communication of expectations, Training and Accountability

Timeline

Retail Small Business Area Manager

Verizon Wireless
09.2005 - 09.2024

Retail District Manager

Circuit City Stores
09.1983 - 07.2005

High School Diploma -

Hixson High

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Alan Hagermaker