Summary
Overview
Work History
Education
Skills
References
Software
Timeline
Volunteer
Alan Jackson

Alan Jackson

Consumer Service Coordinator
Loma Linda,CA

Summary

To provide extraordinary case management and advocation to program consumers their families, while being a strong employee and reliable colleague. Commanding Children's Network Officer equipped to make critical decisions and maintain order. Decisive in proactively approaching and solving problems. Reliable in rising to challenge of position and following through on issues.

Overview

21
21
years of professional experience

Work History

Consumer Service Coordinator

Inland Regional Center
01.2018 - Current
  • Evaluate consumer progress and create and coordinate the implementation of an appropriate consumer centered individualized program care plans
  • Provide advocacy services to consumers and their family
  • Seek out and effectively utilize generic resources on behalf of consumers
  • Complete special incident reports and observations on a timely basis
  • Coordinate consumer’s physical, psychological, developmental, educational, or vocational assessments as needed
  • Provide written reports of activities to the Program Manager
  • Provide case coordination services to consumers in all levels of community care facilities
  • Conduct facility audits and generate reports for findings
  • Complete and submit purchases of services as requested during planning meetings
  • Complete targeted case management documentation accurately and on a timely basis
  • Organize travel efficiently and effectively
  • Bridge the gap in service to consumers with autism, Asperger’s, Intellectual disability, epilepsy and mental health challenges.

Community Service Assistant

City of Fontana
01.2006 - Current
  • Oversee and manage transitional staff
  • Ensure employees complete tasks in a safe and efficient manner
  • Complete weekly staff schedules
  • Conduct evaluations of the efficiency of staff and procedures
  • Conduct interviews of potential team members and city contractors
  • Facilitate new hire orientation and staff and contracted employee training
  • Provide requested information to the public and program participants and address complaints, concerns, and questions as needed
  • Proctor various meetings and discussions as needed
  • Administer first aid when required.

Program Generalist

San Bernardino County
01.2010 - 01.2018
  • Conduct Intake Interview of applicants for Head Start and other community service Programs, oversee initial approval of applications
  • Assess the financial, emotional, mental, and physical needs of families taking steps towards crisis intervention if necessary
  • Maintain accurate and up to date case records
  • Manage, direct, and maintain regular program enrollment
  • Visit sites regularly and review records to ensure all required program documents are on file and up to date
  • Conduct home visits as needed to assess effectiveness of programming and address program concerns
  • Ensure ineligible enrollees are terminated and removed from the program in a timely manner
  • Provide community-based assistance for families within program guidelines
  • Develop strategic approaches and creative solutions to maintain programs within the given budget
  • Coordinate and supervise (staff / volunteers/subcontractors/vendors) large-scale community events with an emphasis on community strengthening and involvement
  • Prepare monthly recruitment, attendance, and vital program statistics reports
  • Develop strong relationships and community partnerships with other local community service agencies and programs
  • Encourage and assist participants and staff with goal setting
  • Making appropriate referrals when applicable to help with goal achievement
  • Ensure participants transition into programs corresponding to their needs
  • Prepare observation reports in a timely and organized manner
  • Daily administrative support, data input and tracking through centralized databases standard computer usage.

Recreation Leader

City of Fontana
01.2004 - 01.2006
  • Create flyers and manuals for internal and external use
  • Promote program awareness
  • Register and schedule customers and facilities for appropriate programs
  • Communicate individual and collective responsibilities to program participants, officials and managers
  • Defuse problematic and tense situations
  • Transport necessary equipment to needed destinations
  • Perform all duties in a safe and efficient manner.

Facility Supervisor

Santa Monica Police Activation League
01.2003 - 01.2003
  • Create flyers and manuals for internal and external use
  • Manage daily programs running at facility
  • Defuse problematic and tense situations
  • Oversee site staff.

Education

Bachelor of Arts - Psychology

California State University San Bernardino
01.2006

Skills

  • Needs Assessment
  • Customer Service
  • Regulatory Compliance
  • Data Entry
  • Report Generation
  • Policies and Procedures Adherence
  • Transaction Processing
  • Calm Under Pressure
  • Schedule Mastery

References

Professional References

Alan Jackson

26153 Wallack Pl

Loma Linda CA, 92354

909-518-8184

Ashley Tanner Consumer Services Coordinator

Inland Regional Center

1365 S. Waterman Ave, San Bernardino CA, 92408

909-890-3256

Krystal Spear, Consumer Program Liaison

Inland Regional Center

1365 S. Waterman Ave San Bernardino Ca, 92408

909-382-4680 Kspear@inlandrc.org

Hector Vasquez Community Service Coordinator City of Fontana

16860 Valencia Ave Fontana Ca, 92335

909-484-8864

Eric Avalos, Corrections Officer

Riverside Youth Facility

834 W. Arbeth St. Rialto Ca, 92377

909-714-1195

Guillermo Sida, Safety Inspector CEMEX RIALTO

3253 N. Riverside Ave Rialto Ca, 92337

909-562-6054

Juan Carlos, Senior Community Service Assistant

16581 Filbert Ave, Fontana Ca, 92335

909-770-2728

JCarlos0048@gmail.com

Harriet James County of San Bernardino Site Supervisor

1180 W 9th St, San Bernardino, CA 92411

909-381-4294 H.James@sbcounty/psd.gov

Software

Microsoft office

COPA (Child Outcome Planning and Assessment)

Perfect Mind

Atlas

Sandis

Child Plus

Timeline

Consumer Service Coordinator

Inland Regional Center
01.2018 - Current

Program Generalist

San Bernardino County
01.2010 - 01.2018

Community Service Assistant

City of Fontana
01.2006 - Current

Recreation Leader

City of Fontana
01.2004 - 01.2006

Facility Supervisor

Santa Monica Police Activation League
01.2003 - 01.2003

Bachelor of Arts - Psychology

California State University San Bernardino

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Alan JacksonConsumer Service Coordinator