Alan Martinez
Chicago
Summary
A highly motivated and persistent self-starter with extensive experience in account management and customer success. Possesses excellent problem-solving and analytical skills, coupled with a strong ability to work independently and in a team environment. Adept at managing client accounts, planning revenue retention and expansion, and providing exceptional customer support. Proficient in basic computer skills.
Overview
7
7
years of professional experience
Work History
Construction Manager
New Era Construction Corp
02.2020 - Current
- Mentored junior staff members in various aspects of construction management, fostering professional growth within the team.
- Increased client satisfaction by consistently delivering high-quality workmanship and addressing concerns promptly.
- Developed comprehensive product knowledge, enabling the provision of expert advice to customers.
- Oversaw successful completion of multiple projects simultaneously, prioritizing tasks based on urgency and importance.
- Boosted customer retention through diligent follow-up and relationship-building efforts.
Customer Service Representative
TELVISTA
06.2017 - 11.2019
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Conducted regular quality assurance checks on interactions with customers to ensure agents were meeting established guidelines and standards for service excellence.
- Handling incoming customer calls to provide phone-based problem solutions for various issues.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Education
Bachelor of Science - International Relations And Affairs
National Autonomous University of Mexico
Mexico City, MX05.2019
Skills
- Sales Support
- Product Knowledge
- Call Management
- Consultative Sales
- Complaint resolution
- Appointment Scheduling
- Team Building and Leadership
- Call Center Operations
Fluency
Fluent in English and Spanish.
Timeline
Construction Manager
New Era Construction Corp
02.2020 - Current
Customer Service Representative
TELVISTA
06.2017 - 11.2019
Bachelor of Science - International Relations And Affairs
National Autonomous University of Mexico
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