Alan Mendez
Kissimmee
Summary
Self-motivated and energetic bilingual Car Salesman with a passion for cars. Luxury customer service is my priority with client retention skills to strategically close deals and increase sales. Leverages social media and internet marketing with consistent networking and follow-up to meet aggressive sales quotas while maintaining integrity and providing exceptional customer service. Demonstrates a natural sense of urgency while juggling many initiatives to achieve sales objectives in a fast-paced competitive environment.
Overview
4
4
years of professional experience
Work History
Automotive Sales Representative
Sport Mazda
10.2022 - Current
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Actively seek vehicles to purchase for my clientel.
- Attended trade shows and networking events, representing the dealership professionally while expanding industry connections.
- Located merchandise across various stores to address customer needs.
- Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price, and options while fielding inquiries from various marketing websites.
- Led the store with gross made in sales for 2023.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
- Established rapport with clients through active listening and genuine interest in their needs, ultimately guiding them towards the most suitable vehicle choice.
- Organized test drives for potential buyers, highlighting vehicle performance and functionalities during each engagement.
- Developed successful sales strategies to maximize customer satisfaction and profit.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
Certified Automotive Technician
Service Center Of Orlando
03.2020 - 10.2022
- Explained estimates and determined repair timelines to manage customer expectations.
- Retained accurate records of purchases, titles and sales.
- Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.
- Prepared detailed repair estimates for customers, clearly outlining the necessary services and associated costs while addressing any questions or concerns they may have.
- Investigated customer complaints to identify cause of malfunctions.
Education
High School Diploma -
Gateway High School
Kissimmee, FL05.2019
Skills
- Friendly and Helpful
- Goal-Driven
- Decision-Making
- Brand representation
- Excellent Written and Verbal Communication
- Building Customer Loyalty
- Competitive
- Engaging with Diverse Customers
- Negotiations strength
- Sales and Marketing
- Follow-up skills
- Customer Service
Timeline
Automotive Sales Representative
Sport Mazda
10.2022 - Current
Certified Automotive Technician
Service Center Of Orlando
03.2020 - 10.2022
High School Diploma -
Gateway High School
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