Alan Mori

• Leads and develops employees successfully in a fast-paced environment through training, positive feedback and effective communication.
• Hires Front End staff and assists the Pharmacy Operations Manager with the pharmacy staff hiring process.
• Monitors store and pharmacy operations, customer service, and employee interactions.
• Creates plans to improve sales, prescriptions sold, among other important business operations elements based on store data and team members' ideas.
• Has daily 5-minute meetings using Theatro to celebrate store wins, address opportunities, and drive any current company initiative to keep everyone informed and motivated and create team engagement.
• Has weekly 1:1s meetings with store and pharmacy leaders to go over wins and opportunities, and asks for feedback on how to keep improving.
• Ensures the store is clean and presentable to welcome customers every day.
• Consistently develops leaders to look for opportunities in the store and trains them on how to respond to those opportunities using their own knowledge as well as company resources.
• Leads Front End team to merchandise effectively new products and promotions.
• Makes front end schedule based on store needs and available payroll, as well as addresses opportunities with pharmacy schedule when needed.
• Champions (leads) customer service and credit card applications in the district.

Achievements:

- #1 Team in Employee Engagement in the area (about 80 stores) for FY 2022.

- Double green in Overall and Pharmacy Customer Service for three eyars in a row.

- #1 Team in Credit Card applications % to goal in the region (over 300 stores) for FY 2021.

- #1 Team in Credit Card applications in the district for FY 2021.

- #1 Team in Pharmacy Sales through digital channels for FY 2022.

• Supported Elementary school students of different ages and backgrounds to build confidence in themselves and realize their own potential.
• Provided homework assistance using specific curriculum and materials.
• Collaborated with students to complete homework assignments, identify lagging skills, and help them find their own motivation to do better in school.

• Reset and cleaned tables quickly to prepare for new customers.
• Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
• Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
• Transported dirty utensils, dishes, and trays to kitchen to help team stay on top of cleaning.

• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Helped customers locate products and checked store system for merchandise at other sites.
• Helped customer check out their purchases with a smile when working at the register.
• Prepared merchandise for sales floor by pricing or tagging.
• Rotated stock and restocked shelves to maintain product availability and store appearance.