Alan Shudes
Glenshaw,PA
Summary
Dedicated professional with proven expertise in customer service and regulatory compliance. Known for strong problem-solving abilities and attention to detail, ensuring accurate transaction processing and high client satisfaction.
Overview
9
9
years of professional experience
Work History
Entertainment Operations Sales Advisor
Hiscox Insurance
11.2020 - Current
- Provided support in processing transactions accurately and efficiently.
- Reviewed underwriting submissions for completeness and accuracy, ensuring compliance with company and state guidelines.
- Ensured compliance with all regulatory requirements through diligent record-keeping and strict adherence to company policies.
- Processed transactions for and created documentation for all types of transactions, including binding, endorsing, cancelling, and reinstating policies.
- Aided in training new Underwriting Assistants, sharing knowledge of company procedures and systems to ensure their successful integration into the team environment.
- Maintained high levels of accuracy in data entry, reducing errors in policy issuance and minimizing potential losses.
- Managed a diverse caseload of applications, efficiently organizing workload to meet tight deadlines without sacrificing quality or accuracy.
- Reviewed policy documents for completeness and accuracy before submission, minimizing the need for revisions or cancellations due to errors.
Insurance Sales Advisor
Sutherland Global Services
Las Vegas, NV
05.2018 - 11.2020
- Developed tailored insurance solutions to meet client needs and enhance satisfaction.
- Guided clients through policy options, ensuring clear understanding of coverage and benefits.
- Assisted customers with making adjustments to policies and issuing needed policy documents and certificates.
- Specialized in assisting partner agents and brokers in understanding, servicing, and selling Hiscox small business insurance products.
- Assisted Hiscox and USAA Insurance customers via chat and telephone services.
- Provided comprehensive product knowledge and guidance to help clients on product selection.
- Educated clients on insurance policies and procedures.
Court Clerk
North Las Vegas Municipal Court
North Las Vegas, NV
03.2017 - 11.2017
- Managed case files, ensuring accuracy and compliance with legal standards.
- Processed court documents, maintaining organized records for efficient retrieval.
- Coordinated scheduling of hearings and trials, optimizing courtroom availability.
- Answered telephone calls, took messages and transferred calls to appropriate colleagues.
- Responded to in-person and telephone requests for information from general public, attorneys and other involved parties.
- Processed financial transactions for fines, fees, and other court-related costs accurately and efficiently.
- Contributed to a positive work environment by collaborating effectively with colleagues and legal professionals.
Education
Bachelor of Arts - Political Science
McNeese State University
Lake CharlesSkills
- Building rapport
- Industry expertise
- Customer service
- Interpersonal communication skills
- Complex Problem-solving
- Product and service knowledge
- Records management
- Client account management
Timeline
Entertainment Operations Sales Advisor
Hiscox Insurance
11.2020 - Current
Insurance Sales Advisor
Sutherland Global Services
05.2018 - 11.2020
Court Clerk
North Las Vegas Municipal Court
03.2017 - 11.2017
Bachelor of Arts - Political Science
McNeese State University