Angela Pollard
Clarksdale,MS
Summary
Experienced Behavioral Healthcare Associate with over ten years in behavioral health settings, skilled in patient supervision, safety protocol adherence, and compassionate care. Adept at building rapport, resolving conflicts, and providing empathetic support. Demonstrates strong documentation skills and excels in customer service, ensuring patient well-being and a nurturing compliant environment.
Overview
12
12
years of professional experience
Work History
Sales Advisor I
Concentrix
Lake Mary, FL
05.2022 - Current
- Assisted customers in product selection, enhancing overall satisfaction and loyalty.
- Build relationships with customers through excellent interpersonal communication skills
- Maximize sales opportunities by effectively cross-selling products and services
- Analyze customer needs and preferences to identify appropriate products or services
- Managed customer inquiries efficiently through various communication channels, improving response times.
- Resolve customer complaints promptly with empathy and understanding
- Provides options and associated costs, including advising clients on financing options
Behavioral Health Associate
Pecan Grove Therapeutic Group Home
Lyon, MS
04.2014 - 04.2024
- Assisted patients with daily living skills, promoting independence and well-being
- Monitored patients closely to ensure safety and compliance with treatment plans
- Demonstrated a sense of urgency regarding patient safety and provided excellent customer service, improving patient satisfaction
- Documented timely, accurate, and appropriate clinical information in patients' medical records, supporting effective care coordination
- Carried out safety drills and supervised activities to maintain a secure environment
- Followed safety protocols and guidelines, reducing incidents and ensuring regulatory compliance
- Ensured patients were properly dressed and groomed, supporting dignity and self-esteem
- Supervised patients on doctor visits, shopping trips, outings, ensuring safety and engagement
- Built rapport with patients by interacting and spending time fostering trust and cooperation
- Engaged with patients in activities and interactions designed to encourage achievement of treatment goals supporting
- Respond to distressed patients in a non-threatening manner and attempted to understand the source of distress, de-escalating situations
- Strived to ensure patients had a positive day, contributing to a supportive environment
- Encouragement patients and provided emotional support, reinforcing a sense of belonging and care
Education
High School Diploma -
Clarksdale High School
Clarksdale, MSNo Degree - Pre-Nursing
Coahoma Community College
Friars Point, MSSkills
- Building Rapport
- Patient Care
- Behavior Intervention
- Active Listening
- HIPAA
- Safety Protocol Adherence
- Experience with Children
- Communication Skills
- Customer service experience
- Brand awareness
- Building rapport
- Performance tracking
Timeline
Sales Advisor I
Concentrix
05.2022 - Current
Behavioral Health Associate
Pecan Grove Therapeutic Group Home
04.2014 - 04.2024
High School Diploma -
Clarksdale High School
No Degree - Pre-Nursing
Coahoma Community College