Alan Sorbel
San Antonio
Summary
Resourceful Customer Specialist known for productivity and efficient task completion. Bring specialized skills in customer relationship management, problem resolution, and communication technology utilization. Excel at active listening, empathy, and adaptability to meet diverse client needs and foster positive experiences.
Overview
7
7
years of professional experience
Work History
Customer Specialist
Spot & Tango
San Antonio
02.2025 - Current
- Delivered exceptional customer support through clear communication and effective problem-solving, enhancing overall customer experience.
- Resolved customer inquiries via phone and email to enhance satisfaction and retention.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Cultivated strong product knowledge to offer tailored recommendations that addressed individual customer needs.
- Navigated social media platforms to assist customers through direct messaging.
Pawn Broker
Cash America Pawn
San Antonio
07.2023 - 02.2025
- Negotiated fair prices for buying and selling items, aligning transactions with business profitability goals.
- Maintained a clean, organized, and secure store environment to ensure smooth operations and prevent theft.
- Trained new hires on gun safety, transaction protocols, and Texas pawn regulations to ensure compliance and safety.
- Respond to customers online via chat services and respond to customer feedback.
- Managed and input data for online sales via eBay into Google Docs and Google Sheets for streamlined record-keeping.
Content Moderator
Teleperformance USA
El Paso
04.2022 - 02.2023
- Maintained a high level of accuracy in identifying and flagging prohibited materials, resulting in improved site quality.
- Increased overall platform safety by proactively identifying trends or patterns in harmful or abusive content.
- Reviewed and approved user-generated content for compliance with community guidelines.
- Collaborated with cross-functional teams to enhance content moderation processes and workflows.
- Analyzed trends in user behavior to inform policy updates and improve moderation efficiency.
- Provided feedback to management on potential improvements in moderation technology and strategies.
Bilingual Inbound Sales Specialist
Charter Communications, Spectrum
El Paso
09.2021 - 04.2022
- Assisted Spanish-speaking customers with inquiries, ensuring timely and professional responses.
- Actively listened to customers and swiftly resolved concerns.
- Managed high-volume inbound calls, effectively prioritizing issues to ensure swift resolution and minimize hold times for customers.
- Resolved complex inquiries in English and Spanish, contributing to improved customer satisfaction.
Assistant Store Manager
Circle K
El Paso
02.2019 - 09.2021
- Supervised daily operations to ensure compliance with company policies and standards.
- Trained and mentored team members on customer service best practices and product knowledge.
- Trained and guided team members, enhancing their skills to meet performance metrics and improve service quality.
- Led team meetings to align objectives, boost team morale, and tackle operational challenges effectively.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Analyzed sales data of gasoline and merchandise to identify trends, informing inventory and marketing strategies.
Education
High School Diploma -
Southwest Highschool
San Antonio, TX01-2016
Skills
- Customer support
- Call escalation
- Documentation skills
- Problem-Solving
- Team collaboration
- Conflict resolution
- Multitasking
- Effective communicator
- Problem solving
Languages
Spanish
Native/ Bilingual
Timeline
Customer Specialist
Spot & Tango
02.2025 - Current
Pawn Broker
Cash America Pawn
07.2023 - 02.2025
Content Moderator
Teleperformance USA
04.2022 - 02.2023
Bilingual Inbound Sales Specialist
Charter Communications, Spectrum
09.2021 - 04.2022
Assistant Store Manager
Circle K
02.2019 - 09.2021
High School Diploma -
Southwest Highschool