Alana Barton
Athens,GA
Summary
Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success. An organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Environmental Engineering position. Ready to help team achieve company goals.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Stocker
True Value Of Oakbrook
06.2023 - 08.2023
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Maintained effective team member communication.
- Greeted customers and directed to requested products.
- Answered customer questions and provided detailed product information.
- Helped customers locate desired items and transfer oversized items to vehicles.
- Processed and packaged stock items for customer purchases.
- Kept work areas neat, clean and free from debris.
- Stocked shelves, racks and cases with new or transferred merchandise.
- Interacted with guests in friendly and knowledgeable way.
- Moved cardboard, plastic ties and other debris from unboxing to trash.
- Disposed of damaged or defective items or coordinated returns to vendors for covered items.
- Pulled merchandise from inventory storage and documented quantities to maintain accuracy.
- Marked stock with identification tags and labels to outline information such as storage locations.
- Updated pricing by changing labels and signage for short-term promotions and final clearances.
Ice Cream Scooper
Bruster's Real Ice Cream
05.2022 - 11.2022
- Served customers with speed and detail orientation, keeping team running smoothly throughout service fluctuations.
- Kept work area tidy and sanitary, promptly addressing spills, and other messes.
- Operated cash register, taking payments and issuing customer receipts.
- Maintained cleanliness and organization in establishment.
- Carried out cash and card transactions quickly and thoughtfully.
- Explained ice cream flavors, toppings, sundaes, and other frozen concoctions to customers.
- Scooped ice cream into cones and dishes while remaining mindful of portion sizes.
- Maintained menu knowledge to provide recommendations and answers to customer questions.
- Offered samples of new ice cream flavors to customers.
- Provided details on seasonal flavor availability, ice cream source, allergens, and specials.
- Demonstrated continuous knowledge of menu and service offerings, promotional products and new flavors.
- Observed health code regulations and internal policies for cleaning and sanitizing.
- Monitored amounts of each ice cream flavor and replaced when depleted.
- Upsold waffle cones and soft pretzels to boost customer purchases.
- Greeted incoming customers and provided reliable, friendly customer service.
- Processed sales transactions for cash, debit, and credit purchases.
- Inspected stocks to identify shortages, replenish supply and maintain consistent inventory.
- Used ice cream makers, blenders and frozen yogurt machines to create ice cream and yogurt.
- Cleaned and maintained soft-serve ice cream and yogurt dispensing equipment.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Collaborated with management to develop marketing and promotional activities.
- Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
- Completed milkshakes and ice cream desserts for customers.
- Delivered exceptional service as illustrated through multiple positive Google reviews.
Cashier
Michaels Arts And Crafts
05.2021 - 02.2022
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Stocked, tagged and displayed merchandise as required.
- Answered questions about store policies and addressed customer concerns.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Addressed customer needs and made product recommendations to increase sales.
- Performed cash, card and check transactions to complete customer purchases.
- Handled cash with high accuracy and took care to check bills for fraud.
- Used POS system to enter orders, process payments and issue receipts.
- Worked with floor team and managers to meet wide range of customer needs.
- Learned duties for various positions and provided backup at key times.
- Processed refunds and exchanges in accordance with company policy.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Set up new sales displays each week with fresh merchandise.
- Identified and resolved discrepancies and errors in customer accounts.
- Helped customers navigate applications and in-store technology to deliver best-in-class experiences.
Education
High School Diploma -
Ringgold High School
Ringgold, GA05.2023
Skills
- Customer Relationships
- Cash Management
- Product Knowledge
- Order Taking
- Sales Expertise
- Time Management Skills
- Guest Inquiries
- Cash Register Systems
- Cleaning and Sanitizing
- Conflict Resolution
- Hospitality and Accommodation
Certification
- CPR Certified
Timeline
Stocker
True Value Of Oakbrook
06.2023 - 08.2023
Ice Cream Scooper
Bruster's Real Ice Cream
05.2022 - 11.2022
Cashier
Michaels Arts And Crafts
05.2021 - 02.2022
High School Diploma -
Ringgold High School