Alana Berrocal
Ely
Summary
Front Desk Clerk at Park Vue Motel with a proven track record in customer service and time management. Efficiently resolved guest complaints, enhancing satisfaction levels, while efficiently managing check-ins and multitasking during peak hours. Demonstrated strong hospitality skills and adaptability by assisting with housekeeping and laundry during staff shortages.
Overview
1
1
year of professional experience
Work History
Front Desk Clerk
Park Vue Motel
05.2023 - 11.2023
- Handled guest complaints professionally, resolving issues quickly to maintain high levels of satisfaction.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Monitored front desk telephone lines attentively for prompt response to incoming calls while multitasking effectively during busy periods.
- Helped with housekeep and laundry when short staffed.
Education
General Studies
James Madison High School
Online06-2026
Skills
- Time management
- Customer service
- Hospitality services
Timeline
Front Desk Clerk
Park Vue Motel
05.2023 - 11.2023
General Studies
James Madison High School
Similar Profiles
Ngawai RogersNgawai Rogers
Motel Manager at Tudor Park MotelMotel Manager at Tudor Park Motel
Susan KeighranSusan Keighran
Motel Cleaner at Econolodge Park Lane MotelMotel Cleaner at Econolodge Park Lane Motel
SEKOU DOUMBOUYASEKOU DOUMBOUYA
CEO at Belle Vue Eco-Smart Tech International School, Belle Vue Professional Studies & Belle Vue Mineral WaCEO at Belle Vue Eco-Smart Tech International School, Belle Vue Professional Studies & Belle Vue Mineral Wa
Jeffrey CampbellJeffrey Campbell
Shovel Operator at KGHM Robinson Mining CompanyShovel Operator at KGHM Robinson Mining Company
Rebecca ZimblerRebecca Zimbler
Administrative Assistant at Calvary Assembly of God ElyAdministrative Assistant at Calvary Assembly of God Ely