Alana Ewan
Laurium
Summary
Dynamic worker capable of optimizing workflow while remaining detail-oriented. Strong problem-solving and communication skills that go above-and-beyond expectations. Compliant with rules and procedures. Able to learn quickly and competently.
Overview
5
5
years of professional experience
Work History
Pharmacy Technician
Trig's Pharmacy
01.2021 - 06.2024
- Processed prescription orders efficiently, ensuring accuracy in medication dispensing and patient safety.
- Assisted pharmacists in inventory management, maintaining optimal stock levels and reducing medication shortages.
- Provided exceptional customer service, addressing inquiries and resolving issues regarding prescriptions and over-the-counter products.
- Trained new pharmacy staff on operational procedures, promoting adherence to compliance standards and best practices.
- Monitored medication expiration dates regularly, ensuring timely removal of outdated stock to maintain quality standards.
- Maintained detailed records of prescription transactions and patient profiles, supporting regulatory compliance and auditing processes.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Maintained patient confidentiality by adhering to HIPAA regulations.
- Entered and processed patients' prescriptions into internal system.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Enhanced patient care by accurately filling prescriptions under pharmacist supervision.
- Utilized pharmacy management software to process prescriptions efficiently.
- Engaged in continuous learning to stay updated on pharmaceutical practices and products.
- Managed opening and closing duties for pharmacy.
- Set up and modified patient profiles to include current medications and insurance details.
Sales Associate
Trig's
07.2019 - 01.2021
- Engaged customers by providing exceptional service and product knowledge.
- Assisted in inventory management, ensuring optimal stock levels and organization.
- Trained new associates on sales techniques and store policies to promote consistency.
- Organized inventory to maintain store visual appeal.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Coordinated timely deliveries, ensuring compliance with safety and operational standards.
- Monitored compliance with state liquor regulations and company policies for safe operations.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Maintained cleanliness and organization of workstations to ensure compliance with food safety regulations.
Sales Associate
Shopko
01.2019 - 05.2019
- Processed transactions accurately and efficiently using point-of-sale systems.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Assisted in inventory management tasks, such as stock replenishment and cycle counts, to ensure product availability.
- Performed cash, card, and check transactions to complete customer purchases.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Education
Computer Science
Nicolet Technical University
Rhinelander, WIBachelor of Arts - Audio Production And Technologies
Michigan Technological University
Houghton, MI06-2028
High School Diploma -
Rhinelander High School
Rhinelander, WI07-2020
Skills
- Problem-solving skills
- Team collaboration
- Confidentiality and HIPAA
- Workflow optimization
- Attention to detail
- Computer skills
- Active listening
- Customer service
- Teamwork and collaboration
- Time management
Timeline
Pharmacy Technician
Trig's Pharmacy
01.2021 - 06.2024
Sales Associate
Trig's
07.2019 - 01.2021
Sales Associate
Shopko
01.2019 - 05.2019
Computer Science
Nicolet Technical University
Bachelor of Arts - Audio Production And Technologies
Michigan Technological University
High School Diploma -
Rhinelander High School