Alana Fuentes
Denver,CO
Summary
Motivated individual with strong problem-solving and time management abilities. Demonstrated success in enhancing customer experiences through effective communication and teamwork. Eager to contribute to a dynamic environment that values excellence in service.
Overview
1
1
Certification
6
6
years of professional experience
Work History
Server
Twin Peaks
Denver, Colorado
06.2026 - Current
- Engaged with guests to enhance their dining experience actively.
- Provided excellent customer service to ensure satisfaction.
- Delivered food and beverages promptly to tables.
- Handled cash and processed payments efficiently at the register.
Sales Associate
Shoe Palace
Denver, Colorado
04.2025 - Current
- Engaged customers through product knowledge and promotions.
- Helped customers find specific products, answered questions, and offered product advice.
- Handled customer inquiries and resolved issues effectively.
- Handled customer complaints in a professional manner.
- Collaborated with team members to enhance customer service experience.
- Answered incoming telephone calls to provide store, products and services information.
- Built and maintained relationships with peers and upper management to drive team success.
- Trained new team members in cash register operation, stock procedures, and customer services.
Sales Associate
Forever 21
Denver, Colorado
10.2022 - 04.2025
- Assisted customers with product selection and fitting.
- Placed special orders or called other stores to find desired items.
- Developed promotional strategies to increase sales volume.
- Processed returns, exchanges, and refunds in accordance with company policies.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
Footwear Team Lead
Dicks Sporting Goods
Lakewood, CO
05.2020 - 07.2022
- Provided leadership and direction to the Footwear team members, meeting customer service standards.
- Set weekly goals for the Footwear team members in order to meet or exceed key performance indicators.
- Developed strategies and plans to increase team productivity and efficiency.
- Trained staff on product knowledge and sales techniques in the footwear department.
- Resolved customer complaints in a professional manner while adhering to company policies and procedures.
Education
Associate of General Studies -
Red Rocks Community College
Denver, CO05-2025
High School Diploma -
Bear Creek High School
Denver, CO05-2022
Skills
- Customer engagement
- Effective communication
- Conflict resolution
- Team collaboration
- Relationship building
- Onboarding team members
- Attention to detail
- Time management
- Problem solving
- Goal-driven
Certification
- CPR Certification American Heart Association
Timeline
Server
Twin Peaks
06.2026 - Current
Sales Associate
Shoe Palace
04.2025 - Current
Sales Associate
Forever 21
10.2022 - 04.2025
Footwear Team Lead
Dicks Sporting Goods
05.2020 - 07.2022
Associate of General Studies -
Red Rocks Community College
High School Diploma -
Bear Creek High School