Summary
Overview
Work History
Education
Skills
Timeline
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Alana Hernandez

Alana Hernandez

Covina,CA

Summary

Proven multitasker and customer service expert, adept at creating seamless guest experiences at Clubhouse 66. Skilled in complex problem-solving and scheduling, ensuring efficient operations and exceptional service. Demonstrated ability to enhance guest satisfaction and streamline service processes, contributing to a significant improvement in guest flow and satisfaction.

Overview

1
1
year of professional experience

Work History

Restaurant Hostess

Clubhouse 66
06.2024 - 08.2024
  • Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
  • Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
  • Answered customer questions about hours, seating, and menu information.
  • Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Prepared dining room for service by cleaning , organizing tables and placing table settings.
  • Coordinated large party bookings both on the phone and in-person, creating organized seating plans tailored to guest needs.

Snack Bar Attendant

COYBSA
06.2023 - 04.2024
  • Monitored inventory and notified management of deficiencies or shortages.
  • Maintained a clean and organized work environment, ensuring compliance with health and safety regulations.
  • Delivered exceptional customer service by attending to individual needs and preferences.
  • Balanced multiple responsibilities simultaneously while maintaining excellent attention-to-detail in all aspects of the Snack Bar Attendant role.
  • Handled cash transactions accurately, maintaining accountability for daily revenue totals.
  • Collaborated with team members to ensure smooth operation of the snack bar during peak times.

Education

High School Diploma -

Citrus College
Glendora, CA
05.2026

Skills

    Customer Service

    Strong multitasking

    Greeting guests

    Active Learning

    Complex Problem-Solving

    Scheduling

Timeline

Restaurant Hostess

Clubhouse 66
06.2024 - 08.2024

Snack Bar Attendant

COYBSA
06.2023 - 04.2024

High School Diploma -

Citrus College

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Alana Hernandez