Alana Mendoza
Downey,CA
Summary
Dependable and detail-oriented professional adept at quickly identifying and resolving operational issues, implementing new processes and providing exemplary customer service. Possesses excellent organizational, problem-solving, and communication skills.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Operations Associate
Sephora
02.2022 - Current
- Oversaw daily operations, ensuring timely completion of tasks and adherence to company policies and procedures.
- Trained and mentored new team members, fostering a positive work environment and promoting professional growth.
- Followed shipping and receiving procedures for goods and materials.
- Maintained an organized and visually appealing product display, resulting in increased customer interest and engagement.
- Processed payments, entering sales in register for prompt customer service.
Beauty Advisor
Sephora Inside JCPenney
08.2021 - 02.2022
- Educated customers on proper product usage techniques, fostering confidence in their ability to replicate results at home.
- Increased sales revenue by effectively upselling and cross-selling beauty items based on client needs.
- Kept up-to-date with industry trends, allowing for knowledgeable recommendations of current best-sellers and emerging products.
- Participated in ongoing training sessions to continuously improve skills and stay informed about the latest innovations in the beauty industry.
- Processed payments, entering sales in register for prompt customer service.
Certified Clinical Medical Assistant Intern
Allsafe Medical Group
05.2020 - 08.2020
- Supported diagnostic procedures by accurately recording vital signs and collecting lab specimens.
- Contributed to a positive healthcare environment by maintaining clean and organized treatment areas.
- Maintained strict confidentiality while managing sensitive patient information according to HIPAA regulations.
- Provided skilled assistance during minor procedures, supporting physicians with equipment preparation and sterilization.
- Streamlined patient check-in process, ensuring accurate documentation and timely service.
Education
Associate of Science - Early Childhood Education
Cerritos College
Norwalk, CA08.2026
Certification - Medical Assisting
Downey Adult School
Downey, CA05.2020
Skills
- Customer Service
- Verbal and written communication
- Deadline Management
- Interpersonal communication
- Workload prioritization
- Organization and Multitasking
- Flexibility and Adaptability
- HIPAA Compliance
- Patient Intake Process
Certification
- OSHA Certified
- HIPAA Certified
Timeline
Operations Associate
Sephora
02.2022 - Current
Beauty Advisor
Sephora Inside JCPenney
08.2021 - 02.2022
Certified Clinical Medical Assistant Intern
Allsafe Medical Group
05.2020 - 08.2020
Associate of Science - Early Childhood Education
Cerritos College
Certification - Medical Assisting
Downey Adult School