Summary
Overview
Work History
Education
Skills
Certifications Courses
Certification
Timeline
Generic

ALANA MILLS

Lithia,FL

Summary

Dynamic hospitality professional with a proven track record at Marriott International, excelling in client service and upselling strategies. Recognized for exceptional product knowledge and communication skills, achieving the highest tips among peers. Adept at cultivating relationships and enhancing guest experiences through personalized recommendations and expert guidance.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Banquet Server

Marriott International
Tampa, FL
12.2021 - Current
  • Onboarded and delivered exceptional client service to 300+ guest events.
  • Memorized new menu items per event and provided detailed descriptions of dining options.
  • Promote and upsell additional services, menu items, and beverage packages to maximize sales and enhance guest satisfaction.
  • Recommend special promotions and seasonal offerings to guests, tailoring suggestions to their preferences and event requirements.
  • Provide personalized recommendations and suggestive selling techniques.
  • Cultivate positive relationships with clients to enhance sales opportunities.

Guest Service Expert

Marriott International
Tampa, FL
06.2021 - Current
  • Onboarded and delivered exceptional client service to 200+ customers per shift during peak times.
  • Memorized over 100+ menu items and helped guide guests to their ideal dining experience.
  • Received the highest tips among all servers in 2022.
  • Managed the POS and CRM system and entered 50+ orders per hour with zero errors.
  • Helped train 10+ new staff to use the technical systems.
  • Offer expert guidance on tequila selections and recommendations, and actively upsell tequila flights and premium offerings to enhance guest experience.
  • Provide detailed descriptions of tequila options and highlight unique features.

Education

Bachelor of Science (B.S.) - Biomedical Sciences

University of South Florida
Tampa, FL
05.2024

Skills

  • Excellent Communication
  • Customer Relationship Management
  • Sales and Negotiation
  • Problem Solving
  • Exceptional Product Knowledge
  • Team Collaboration
  • Adaptability

Certifications Courses

  • Resident Insurance License, 0215 - LIFE INCL VAR ANNUITY & HEALTH
  • CNPR Certificate of Achievement, #720822024

Certification

  • Certified National Pharmaceutical Representative (CNPR #720822024)
  • 0215 Health & Life Insurance License

Timeline

Banquet Server

Marriott International
12.2021 - Current

Guest Service Expert

Marriott International
06.2021 - Current

Bachelor of Science (B.S.) - Biomedical Sciences

University of South Florida

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