ALANA MILLS
Tampa
Summary
Dynamic hospitality professional with a proven track record at Marriott International, excelling in client service and upselling strategies. Recognized for exceptional product knowledge and communication skills, achieving the highest tips among peers. Adept at cultivating relationships and enhancing guest experiences through personalized recommendations and expert guidance.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Banquet Server
Marriott International
Tampa, FL
11.2021 - Current
- Onboarded and delivered exceptional client service to 300+ guest events.
- Memorized new menu items per event and provided detailed descriptions of dining options.
- Promote and upsell additional services, menu items, and beverage packages to maximize sales and enhance guest satisfaction.
- Recommend special promotions and seasonal offerings to guests, tailoring suggestions to their preferences and event requirements.
- Provide personalized recommendations and suggestive selling techniques.
- Cultivate positive relationships with clients to enhance sales opportunities.
Guest Service Expert
Marriott International
Tampa, FL
05.2021 - Current
- Onboarded and delivered exceptional client service to 200+ customers per shift during peak times.
- Memorized over 100+ menu items and helped guide guests to their ideal dining experience.
- Received the highest tips among all servers in 2022.
- Managed the POS and CRM system and entered 50+ orders per hour with zero errors.
- Helped train 10+ new staff to use the technical systems.
- Offer expert guidance on tequila selections and recommendations, and actively upsell tequila flights and premium offerings to enhance guest experience.
- Provide detailed descriptions of tequila options and highlight unique features.
Client Specialist
Milan Laser Hair Removal
Tampa, FL
11.2025 - 01.2026
- Drove revenue growth by upselling customized laser hair removal service packages to current clients based on individual needs and treatment goals.
- Scheduled new clients for consultations, efficiently managing calendars while ensuring a seamless and professional onboarding experience.
- Conducted sales follow-up with prospective clients, addressing objections, answering questions, and converting leads into booked appointments.
- Confidently explained laser hair removal services, treatment plans, and the hair removal process, ensuring client understanding and trust.
- Built strong client relationships through consultative selling, active listening, and personalized recommendations to improve retention.
- Maintained accurate client records and appointment details within the CRM system while adhering to company policies and compliance standards.
Education
Bachelor of Science (B.S.) - Biomedical Sciences
University of South Florida
Tampa, FL05-2024
Skills
- Excellent Communication
- Customer Relationship Management
- Sales and Negotiation
- Problem Solving
- Exceptional Product Knowledge
- Team Collaboration
- Adaptability
Certification
- Certified National Pharmaceutical Representative (CNPR #720822024)
- 0215 Health & Life Insurance License
Timeline
Client Specialist
Milan Laser Hair Removal
11.2025 - 01.2026
Banquet Server
Marriott International
11.2021 - Current
Guest Service Expert
Marriott International
05.2021 - Current
Bachelor of Science (B.S.) - Biomedical Sciences
University of South Florida
Certifications Courses
- Resident Insurance License, 0215 - LIFE INCL VAR ANNUITY & HEALTH
- CNPR Certificate of Achievement, #720822024