Alana Plummer
Harrisonburg,VA
Summary
Self-motivated professional highly experienced in guest services. Pleasant personality coupled with talents in customer relations, recordkeeping and problem-solving. Outgoing when greeting and communicating with others to maintain positive atmosphere. Looking to gain experience in the medical field as well due to interest in the premed route for college.
Overview
1
1
year of professional experience
Work History
Front Desk Receptionist
Great Eastern Resort
Harrisonburg, VA
09.2025 - Current
- Managed high volume of guest interactions, providing prompt service and enhancing guest experience
- Checked guests into rooms, ensuring smooth arrivals and positive first impressions
- Handled guest complaints, resolving issues to maintain satisfaction and loyalty
- High volume phone calls
- Take payment
- Give directions
- Schedule timeshare tours
- Managed incoming and outgoing mail
- Etc.
Chipotle
Chipotle
Harrisonburg, VA
03.2025 - 04.2025
- Customer service
- Serve food
- Prepare food as guest request
- Practiced safe food handling procedures
- Hygiene
- Restocked low storage items to maintain inventory levels
Seasonal: Light Up The Park
Great Eastern Resort
Harrisonburg, VA
12.2024 - 01.2025
- Facilitated customer service by standing in rotations and providing assistance as needed.
- Captured memorable moments for guests through photography.
- Guided visitors by offering clear directions to enhance their experience.
- Take payments
Education
Baking And Pastries, Chocolates And Confectioneries, And Cake Productions - Baking And Pastries, Chocolates And Confectioneri,
Massanutten Technical Center
Harrisonburg, VA 10.2025 - 11.2025
Skills
- Front desk operations
- Customer service
- Phone etiquette
- Mail Handling
- Money Handling
- Multitasker
- Flexible
- Problem Solving
- Rapid learner
Languages
English
Native/ Bilingual
Accomplishments
- National Honor Society
- Presidential Leadership Program
- Eagle Math Award
Affiliations
- Weightlifting
- Sports
- Christianity
- Music
- Current Work
- College Preparation
References
References available upon request.
Timeline
Baking And Pastries, Chocolates And Confectioneries, And Cake Productions - Baking And Pastries, Chocolates And Confectioneri,
Massanutten Technical Center
10.2025 - 11.2025
Front Desk Receptionist
Great Eastern Resort
09.2025 - Current
Chipotle
Chipotle
03.2025 - 04.2025
Seasonal: Light Up The Park
Great Eastern Resort
12.2024 - 01.2025