Alana Robinson
Dallas,TX
Summary
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Credit Acceptance
12.2023 - 11.2024
- Resolved customer inquiries and complaints effectively, enhancing overall satisfaction.
- Trained and mentored new team members on customer service protocols and best practices.
- Developed and implemented process improvements to streamline support workflows.
- Led initiatives to enhance product knowledge among staff, resulting in informed customer interactions.
Fraud Technical Support
Genpact
04.2021 - 12.2023
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Loan Resolution Specialist
Selene Finance
12.2019 - 04.2021
- Evaluated loan applications for compliance with regulations and internal policies.
- Facilitated resolutions for overdue accounts through effective communication and negotiation strategies.
- Collaborated with cross-functional teams to streamline loan processing workflows and enhance efficiency.
- Utilized loan management software to track account status and document interactions with clients.
Technical Support Representative
Suddenlink
11.2017 - 12.2019
- Assisted customers with technical inquiries and troubleshooting issues.
- Provided support through various communication channels, including phone and email.
- Documented customer interactions and resolutions in ticketing system.
- Collaborated with team members to enhance service delivery processes.
Education
Computer And Information Technology -
Louisiana Delta Community College
OnlineCrossroads Academy
DeSoto, TX05-2017
Skills
- Client support
- Effective listening
- Problem-solving skills
- Detail-oriented data management
- Customer relations
- Conflict resolution
- Customer service expertise
- Proficient in computer applications
- Conflict resolution
- Excel proficiency
- Complaint resolution
- Proficient in Microsoft Outlook
- Call center operations
- Post-interaction follow-up
- Scheduling
- Documentation
- Proficient in Microsoft PowerPoint
- Data collection
Timeline
Customer Service Representative
Credit Acceptance
12.2023 - 11.2024
Fraud Technical Support
Genpact
04.2021 - 12.2023
Loan Resolution Specialist
Selene Finance
12.2019 - 04.2021
Technical Support Representative
Suddenlink
11.2017 - 12.2019
Computer And Information Technology -
Louisiana Delta Community College
Crossroads Academy
Similar Profiles
MACK CUMBYMACK CUMBY
Market Area Manager at Credit AcceptanceMarket Area Manager at Credit Acceptance
Stephanie RaineyStephanie Rainey
Collection Representative at Credit AcceptanceCollection Representative at Credit Acceptance
DeBora BrownDeBora Brown
Account Solutions Rep at Credit AcceptanceAccount Solutions Rep at Credit Acceptance
Alex NkeshimanaAlex Nkeshimana
Federal Work Study Student at Spartan CollegeFederal Work Study Student at Spartan College
Shandell FloresShandell Flores
Babysitter at selfBabysitter at self