Alana Russell
Gulfport,MS
Summary
Motivated business professional bringing 9 years of business and customer service experience. Well-versed in problem solving, communication, empathy, time management, self-control, tenacity, and creativity.
Overview
8
8
years of professional experience
Work History
Owner/Operator
Russell My Feathers LLC
Brookhaven, Mississippi
02.2017 - Current
- Managed day-to-day business operations.
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
- Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
- Optimized team hiring, training and performance.
- Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
- Developed key operational initiatives to drive and maintain substantial business growth.
- Established, optimized and enforced business policies to maintain consistency and high-quality standards across industry operations.
- Devised processes to boost long-term business success and increase profit levels.
Restaurant Waitress/Hostess/Cashier
Oak Tree
Brookhaven, Mississippi
06.2007 - 05.2010
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Collected and authorized payments of guests.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Performed cash, card and check transactions to complete customer purchases.
Education
No Degree - General Studies
Southwest Mississippi Community College
Summit, MSHigh School Diploma -
West Lincoln Highschool
Brookhaven, MS05.2010
Skills
- Annual Planning
- Employee Motivation and Performance
- Integrity and Transparency
- Industry Expertise
- Approachable and Outgoing
- Website Creation
- Competition Evaluation
- Sales Growth
- Formal Wear
- Adaptable and Flexible
- Complex Problem-Solving
- Analytical and Critical Thinker
- Social Perceptiveness
Timeline
Owner/Operator
Russell My Feathers LLC
02.2017 - Current
Restaurant Waitress/Hostess/Cashier
Oak Tree
06.2007 - 05.2010
No Degree - General Studies
Southwest Mississippi Community College
High School Diploma -
West Lincoln Highschool
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