Alana Simmons
Kalamazoo,MI
Summary
Reliable professional with a strong work ethic and experience in customer service and team collaboration. Skilled in multitasking and organization, successfully resolving inquiries and training new staff to improve service efficiency.
Overview
6
6
years of professional experience
Work History
Cashier
Sweetwaters Restaurant
11.2023 - Current
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer balances through meticulous record-keeping.
- Assisted in training new staff on register operations and customer service practices.
- Resolved customer inquiries and complaints to enhance overall dining experience.
- Ensured compliance with health and safety regulations while handling food items.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Corn Detasseler
Great Lakes
07.2020 - 07.2023
- Operated detasseling machinery to ensure effective and efficient seed production.
- Trained new team members on safety protocols and operational procedures.
- Implemented quality control measures to maintain high standards of seed integrity.
- Coordinated workflow among crew members for optimal detasseling performance.
- Increased crew productivity by assisting in training new employees on proper detasseling techniques.
- Supported effective communication among team members, ensuring coordination and completion of tasks.
- Adapted to changing weather conditions, demonstrating flexibility in completing tasks when needed.
- Removed tassels by hand from tops of corn plants to prevent self-pollination.
Gymnastics Coach
Kids Gym Inc
12.2022 - 03.2023
- Developed individualized training plans for diverse skill levels to enhance athlete performance.
- Led group classes, fostering teamwork and motivating young gymnasts during practice sessions.
- Implemented safety protocols, ensuring a secure training environment for all participants.
- Ensured safety of all participants through strict adherence to gym rules, equipment maintenance, and proper spotting techniques.
- Developed lesson plans and routines for individual students to meet personal goals and abilities.
Education
BBA - Business Administration
Spring Arbor University
Spring Arbor, MI05.2028
High School Diploma -
Portage Central
Portage05.2024
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Team collaboration
- Reliability and punctuality
- Order packaging
- Multitasking and organization
Timeline
Cashier
Sweetwaters Restaurant
11.2023 - Current
Gymnastics Coach
Kids Gym Inc
12.2022 - 03.2023
Corn Detasseler
Great Lakes
07.2020 - 07.2023
BBA - Business Administration
Spring Arbor University
High School Diploma -
Portage Central